Voice Specialist

2 weeks ago

Flower Bazaar, India HCLTech Full time
Roles & ResponsibilitiesYears of experience: 1 to 2 Years only can apply.a)Respond to Passenger inquiries and complaints via Phone, E-Mail and Web requests-

Provide Tier 1 support for aircraft content and connectivity issues. Receive and respond to emails and phone calls. Work within ticketing systems to adequately document all work performed.-

Create a ticket in the ticketing system and proceed with resolution basis documented knowledge articlesQuery Types:>

Refund Guideline Chart>

General Passenger Questions-

Flexible working in night & rotational shifts based on the business requirementVery good communication skills, preferably resources with exposure to handling calls with international clients-

Ability is to quickly respond, troubleshoot, and identify the correct path for resolutions.-

Ability to work well in a high-stress, high-pressure environment.-

Well organized, detail oriented, and able to work without close supervision.Candidates can share your profile to years of experience in international voice:Current CTC:Expected CTC:Notice Period:

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