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Voice Specialist

2 months ago

Flower Bazaar, India HCLTech Full time

Roles & ResponsibilitiesYears of experience: 1 to 2 Years only can apply.a)Respond to Passenger inquiries and complaints via Phone, E-Mail and Web requests Provide Tier 1 support for aircraft content and connectivity issues. Receive and respond to emails and phone calls. Work within ticketing systems to adequately document all work performed. Create a ticket in the ticketing system and proceed with resolution basis documented knowledge articlesQuery Types:> Refund Guideline Chart> General Passenger Questions Flexible working in night & rotational shifts based on the business requirementVery good communication skills, preferably resources with exposure to handling calls with international clients Ability is to quickly respond, troubleshoot, and identify the correct path for resolutions. Ability to work well in a high-stress, high-pressure environment. Well organized, detail oriented, and able to work without close supervision.Candidates can share your profile to years of experience in international voice:Current CTC:Expected CTC:Notice Period: