Service Desk Specialist

1 day ago


Flower Bazaar, India Tata Consultancy Services Full time
Greetings from TCS Job Title :- Service Desk -Voice and Chat

Job Location :- Chennai Experience required :- 3-5 years Job description :First Point of Contact: Act as the initial point of contact for users facing technical issues, answering incoming calls, chats, and managing self- service tickets (Incident & Service Requests) promptly and professionally. Technical Troubleshooting: Diagnose and resolve technical problems related to hardware, software, network, and applications, employing effective troubleshooting. Techniques (L1 expertise is expected) Incident Management: Log, track, and prioritize incidents and service requests using the designated ticketing system (Service Now). Ensure accurate and timely documentation of all incidents and resolutions. SLA Management: working on the tickets within the SLAs. Customer Support: Provide exceptional customer service by offering clear and concise instructions, guidance, and support to users. Ensure user satisfaction and maintain positive relationships with stakeholders. Escalation Handling as/when required: Escalate complex issues to the appropriate support teams or higher-tier support in accordance with predefined procedures and service level agreements (SLAs). Adherence to Policies: Follow established protocols, policies, and best practices for security, compliance, and confidentiality in handling user information and sensitive data.

  • Flower Bazaar, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 4 – 6 YearsLocation: Chennai/BengluruMust Have:Answers and responds to inbound calls or electronic requests from...


  • Flower Bazaar, India Tata Consultancy Services Full time

    Greetings from TCS!Job Title: Service Desk ExecutiveLocation: ChennaiExperience Range: 3 - 5 YearsJob DescriptionTCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.What are we looking for?1. First Point of Contact: Act as the...


  • Flower Bazaar, India Tata Consultancy Services Full time

    Greetings from TCS !!! Job Title :- Service Desk -Voice and ChatJob Location :- Chennai Experience required :- 3 to 5 years Job Description:1. First Point of Contact: Act as the initial point of contact for users facing technical issues, answering incoming calls, chats, and managing self- service tickets (Incident & Service Requests) promptly and...


  • Flower Bazaar, India Tata Consultancy Services Full time

    Role - Service Desk AnalystRequired Technical Skill Set - Desktop & Technical troubleshootingExp Range-1 to 4 YearsLocation- Chennai, Pune, Noida Desired Competencies (Technical/Behavioural Competency) Must-Have Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any...


  • Flower Bazaar, India Tata Consultancy Services Full time

    Role - Service Desk AnalystRequired Technical Skill Set - Desktop & Technical troubleshootingExp Range-1 to 4 YearsLocation- Chennai, Pune, Noida Desired Competencies (Technical/Behavioural Competency) Must-Have Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any...

  • Service Desk Agent

    2 days ago


    Flower Bazaar, India Tata Consultancy Services Full time

    TCS Hiring: Service Desk Agent/Analyst Location Chennai, BangaloreRequired Technical Skill Set: Desktop & Network troubleshootingDesired Experience Range:2 – 5 yearsMust Have: Should be ITIL Foundation certified a strong cross-team collaboratorRequires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may...

  • Service Desk Agent

    6 days ago


    Flower Bazaar, India Tata Consultancy Services Full time

    Job Role : Service Desk Experience Required: 5 -10 YrsLocation : ChennaiSkills Required:Windows 10 knowledge and typical End User configuration tools, such as AD, MIMTypical Windows end user administration tasks, such as printer and peripheral configuration, software deployment, application awareness, user management, access management etcKnowledge of O365...


  • Flower Bazaar, India Movate Full time

    Job title: Inside Sales SpecialistWork Location: Ambit ChennaiExperience: 3-5 YearsExpectations:Key task will be to focus on managing end to end Inside Sales/Lead Gen operationsSpecialists will be mapped to a specific GEO / Vertical of CSS Corp and will focus on selling / setting meetings for the Sales persons with influencer / decision maker of the...


  • Flower Bazaar, India Luxoft Full time

    Project Description:As part of our strategic partnership with one of the biggest financial institutions in the World, we are hiring various IT specialists, who will become part of their IT Service Center. The bank is an international organization dedicated to providing financing, advice, and research to developing nations to aid their economic advancement....


  • Flower Bazaar, India Human Xpert India Private Limited Full time

    Company Description Founded in 2006, Human Xpert India Private Limited, based in Chennai, Tamil Nadu, specializes in providing financial services to the US healthcare industry. The company is ISO and HIPAA-accredited, ensuring the highest standards of quality and security. With 23 years of experience, we offer Revenue Cycle Management services to healthcare...


  • Flower Bazaar, India Mindsprint Full time

    Designation: Specialist OTC (US Shift timings)Job Location: ChennaiProfile Description:4 7 years of experience in collection process and procedures like Dunning, Emailing, Calling and status update, is preferredKnowledge in SAP and AR Collections, is requiredShould be able handle queries from internal and external customers/stakeholders; manage and resolve...


  • Flower Bazaar, India HCLTech Full time

    Job Description: The Proprietary Analyst is responsible for providing services such as reporting, procurement, tracking, billing, and Cross-Functional coordination for large customer projects and ongoing programs. In addition, this individual will work directly with suppliers to ensure proper performance on complex projects and programs containment...


  • Flower Bazaar, India HCLTech Full time

    Job Description: The Proprietary Analyst is responsible for providing services such as reporting, procurement, tracking, billing, and Cross-Functional coordination for large customer projects and ongoing programs. In addition, thisindividual will work directly with suppliers to ensure proper performance on complex projects and programs containment strategies...


  • Flower Bazaar, India DEVANSYS TECHSOL PRIVATE LIMITED Full time

    Company DescriptionDevansys Techsol Private Limited is a system integrator company established in 2018. With a robust, experienced team, we are steadfastly focused on cybersecurity products. Currently, we manage over 2.5 Lakhs endpoint protections and more than 1000 firewalls for customers spanning various industry verticalsRole DescriptionThis is a...


  • Flower Bazaar, India DEVANSYS TECHSOL PRIVATE LIMITED Full time

    Company DescriptionDevansys Techsol Private Limited is a system integrator company established in 2018. With a robust, experienced team, we are steadfastly focused on cybersecurity products. Currently, we manage over 2.5 Lakhs endpoint protections and more than 1000 firewalls for customers spanning various industry verticalsRole DescriptionThis is a...

  • Procurement Buyer

    1 week ago


    Flower Bazaar, India Mindsprint Full time

    Position: Specialist - ProcurementLocation: ChennaiReporting to: Deputy Manager - Procurement Job Summary:Individual Contributor / Specialist role with following major accountabilities:Procurement Operations – Tactical Procurement, Vendor Management, Order Processing, Contract Management;Inventory Management, MRP, Procure to Pay, Reporting, MIS etc. End to...


  • Flower Bazaar, India Chargeback Gurus Full time

    Hi ,We are looking for an enthusiastic Client Support Specialist to join our vibrant team. This entry-level role is designed for individuals new to the field, who are eager to learn and develop foundational skills in client relationship management under close supervision.Interested candidates please share your CV to and Responsibilities:Independently...


  • Flower Bazaar, India Human Xpert India Private Limited Full time

    Company DescriptionHuman Xpert India Pvt Ltd specializes in providing top-notch medical billing services to healthcare providers, ensuring that your focus remains on patient care. Our mission is to simplify and optimize the billing process, maximizing revenue and efficiency while ensuring compliance with all regulatory standards.Role DescriptionThis is a...

  • Event Manager

    6 days ago


    Flower Bazaar, India NIIT Full time

    About UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent...


  • Flower Bazaar, India Mastech InfoTrellis Full time

    Position: Azure Infrastructure SpecialistLocation: Chennai, Tamil Nadu(3 day/week) / (Non local- Remote with travel 1 week/ 3 months)Duration: Full TimeCompany: Mastech InfoTrellis Position Overview: We are seeking a highly skilled Azure Infrastructure Specialist with expertise in creating and managing infrastructure-as-code (IaC) solutions for various...