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Service Delivery Manager

2 months ago

pune, India Natobotics Full time
About Natobotics Technologies ( )
- Natobotics Ltd founded in 2012, provides boutique technology, digital customer experience, consulting and software development services. Over the years we had been supporting our clients in the areas of cloud transformation, Big data & Analytics, Digital Journey, Machine Learning and Platforms.
N Consulting has its Head Quarters in London, UK and we have our other branches in Germany, Poland, US, Singapore, Netherlands etc.
Experience- 18+years
Location- Bangalore, Pune
Service Delivery Manager:
Should have experience in both INFRA as well as AMS, as we will supporting applications as well as Infra side of things for Banking.
Banking/Payments domain experience is must.
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Experience of rebadging resources would be great to have.
Experience in stakeholder management and project governance.
Experience in Payments(RTP).
Creates and Maintains Project Plans: Develops, and continually updates, detailed project/program management plans. Develops work breakdown structures based on the project objectives and scope. Ensures PM methodology is adhered to.
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Manage Project Status Reporting: Prepares status reports to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team.
Develop and Maintain Project Schedules: Incorporates regular updates from each functional team.
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Should exhibit maturity is collaborating with senior members of customer team and establish effective governance.
Analysing third-party as well as internal processes, and creating strategies for service delivery optimization
Should have managed team size of 100.
Thank you for your interest in applying for this position with Natobotics. We will review your application and will get back to you if we are considering your interest in this opportunity.