Service Mapping Expert for ServiceNow
4 weeks ago
Title: Service Mapping Expert for ServiceNow
Experience Level: 9+ years
Position Overview: We are seeking a talented and experienced Service Mapping Expert who will be responsible for overseeing the full-scale implementation of ServiceNow, particularly focusing on service mapping, from inception to completion. The ideal candidate will possess a strong background in ServiceNow, exceptional communication skills, and a deep understanding of business application terminology.
Key Responsibilities:
- Lead the end-to-end implementation of ServiceNow Service Mapping, starting from initial setup to final deployment.
- Collaborate closely with cross-functional teams to gather requirements, design solutions, and ensure alignment with business objectives.
- Configure and customize ServiceNow Service Mapping functionalities according to project requirements and best practices.
- Conduct thorough testing and validation of service maps to ensure accuracy, reliability, and effectiveness.
- Provide ongoing support and maintenance for ServiceNow Service Mapping post go-live, including troubleshooting, optimization, and enhancements.
- Serve as a subject matter expert on ServiceNow Service Mapping, offering guidance, training, and mentorship to team members and stakeholders.
- Establish and maintain effective communication channels with internal teams, clients, and third-party vendors to ensure smooth project execution and timely resolution of issues.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in full-scale implementation of ServiceNow Service Mapping, preferably in enterprise-level environments.
- In-depth knowledge of ServiceNow platform architecture, configurations, and functionalities.
- Strong understanding of business application terminology and IT service management processes.
- Excellent communication skills with the ability to effectively convey technical concepts to both technical and non-technical audiences.
- Demonstrated ability to work collaboratively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- ServiceNow certification(s) is a plus.
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