ServiceNow ITOM Developer/Consultant

3 weeks ago

india Infosys Full time

ITOM Discovery, Service Mapping & CMDB, Orchestration & Cloud Management Consultant

Position Summary:

  • Candidate must have experience on tools related to Orchestration, Cloud Service Automation, Open stack, Smart cloud provisioning, private Cloud, managed cloud needs for enterprises
  • Candidate would be responsible for design / develop / enhance Orchestrator workflows that can be triggered from Service Catalogues and Management Portal
  • Candidate would be responsible for development / modification / enhance interfaces between Orchestrator and other products like Active Directory, SAML, Cloud Platform (Azure, AWS, VMWare), Software Provisioning Tools (SCCM, HP Server Automation), Network/Firewall Provisioning & Management Tools (HP NA, QIP, Infoblox, Panorama), ITSM Tools (ServiceNow), Monitoring Tools & CMDB.
  • Candidate would need to understand / validate / troubleshoot / modify (even development of small pieces) scripts/programs required to Orchestrate IT Infrastructure activities
  • Candidate with experience or exposure to various operating systems (Windows/Linux/Solaris) and virtualization technologies would be preferred.
  • Candidate would need to understand technical service requirement and design/enhance forms for Service Offerings in Cloud Automation
  • Candidate would need to participate in pre-sales technical support for the development and implementation of complex products and solutions around cloud infrastructure.\ Candidate must have a proven track record in successfully designing & implementing CMDB for an enterprise
  • Candidate must have experience with industry leading Discovery tools
  • Candidate must have experience in implementing large and complex business service mapping solutions
  • Candidate must have knowledge about IT Infra components and properties in scope of Service Mapping
  • Candidate would need to understand the Application architecture and design the service map accordingly
  • Candidate would need to identify risks and issues related to Application/Infra Service Mapping needs
  • Candidate would need to have experience with Event Management alert setup in Service Mapping
  • Candidate should have expertise in identifying functional, technical, and business requirements and provide solutions.
  • In addition, candidate is expected to support monitoring practice development initiatives, customer presentations / demonstrations.


Primary Responsibilities:

  • Design / Implementation / Support of orchestration & cloud management tools for medium to complex environments
  • Perform complex / technical solution design and implementations. Create solutions based on ITIL good practices and implementations. Maintain documentation of configured metrics and configurations. Interact with Infra / Network / Application stakeholders in determining appropriate orchestration needs. Programming and / or scripting languages exposure would be plus. Design / Implementation / Support of Discovery, Service Mapping & CMDB needs for medium to complex environments. Perform complex / technical solution design and implementations
  • Create solutions based on ITIL good practices and implementations. Maintain documentation of configured metrics and configurations. Interact with Infra / Network / Application stakeholders in determining appropriate monitoring needs. Programming and / or scripting languages exposure would be plus


Experience:

  • 3 - 9 Years of industry experience with orchestration & management tools with hands-on experience in large implementations


Knowledge and Skills Required:

  • Experience on ServiceNow Orchestration & Cloud Management, Ansible, VRealize Automation etc.
  • Produces technical solutions/architectures that are dependable, modifiable and scalable
  • Expertise in ServiceNow scripting
  • Good exposure to regular expressions and developing Service mapping patterns



ServiceNow ITOM/AIOps/Cloud Automation Solutions Consultants

  • Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams
  • Define technical solutions for architecture and design that are aligned with ECI’s business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices
  • Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.
  • Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
  • Collaborate with internal business stakeholders to write/estimate stories
  • Oversee developers’ work, and own overall quality and delivery of development
  • Capable of executing hands-on development for stories that cannot be delegated
  • Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
  • Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
  • Provide mentorship to developers and platform engineers on technical design standards and best practices.


What You’ll Bring To The Table

  • Proven experience as a key technical resource leading the development and delivery of ITOM / CMDB / AIOps solutions in ServiceNow environments
  • Expert level proficiency in ITOM /CMDB produce line including current ITOM / CMDB CIS certification(s)
  • ServiceNow ITOM/AIOps Consultants should have relevant experience of 4+ years
  • As a consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications
  • The ITOM Technical Architect is comfortable in Json scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping, AIOps and Orchestration
  • Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping & Integrations
  • Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
  • Sound knowledge in CMDB and IT Operations management
  • Deliver technical workshops on ITOM: Event, Discovery, CMDB, HLA, Orchestration, Service Mapping, Cloud Management
  • Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
  • Knowledge on identification, classification rule in CMDB
  • Knowledge over event and alert rule
  • Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies

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