Product Support Engineer

4 weeks ago


Bengaluru, India PhonePe Full time
Product Solution Engineer

Responsibility● Diagnosing, troubleshooting and fixing production software issues● Developing and owning monitoring solutions for production and non-productionenvironments and applications● Develop smaller complexity features / enhancements in existing stable systemcomponents● Adapt installer, shell scripts and perl scripts and aggressively automate manual tasksthrough scripting.● Provide feedback from customer users to the team.● Maintain on-going record of problem analysis and resolution activity in an on-call trackingsystem.Desired Skills● Good exposure to MySQL and writing SQL queries. Should be able to write andunderstand complex joins.● Automation scripting: knowledge of scripting language Ex: Python, perl, shell script isrequired.● Proven success in fast paced production support environment.● Programming experience in any language (C++ / Java / RubyOnRails will be a plus).● Good in problem solving and analytical skills.● Demonstrated ability to communicate effectively in writing, ideally with a successful trackrecord of responding to/resolving customer issues through written communication● Excellent written and oral communications skills.● Prior experience in e-commerce or web services domain will be a plus.● Ability to effectively work with cross functional team.● Possess ability to understand business problems and provide solutions/informationsrelated to the business requirements.● Exposure to Hadoop, Hive queries will be added advantage.

Experience: 2-4 years

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