Manager Business Excellence

4 weeks ago

Bengaluru, India EdgeVerve Full time
Objective

To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects; perform product release governance reviews/delivery risk reviews and process adherence checks participate in the sales cycle(RFI/RFP responses, proposal reviews)

Responsibilities

- Strategize and plan delivery, release reviews to identify delivery risks and quality/productivity improvement opportunities.- Work with delivery/engineering leadership to own/support programs to enable delivery risk mitigation/quality/productivity.- Perform delivery excellence/release reviews to verify implementation of standard delivery and engineering practices.- Work with Delivery/engineering teams to ensure that delivery conforms to schedules, milestones, quality and scope. Ensure governance mechanisms in place are functioning effectively.- Identify delivery risks proactively and mitigations thereof, monitor the risks; minimize customer escalations and provisioning.- Identify opportunities to improve productivity, quality; work with the delivery teams to support initiatives in the areas of productivity and quality improvement.- Develop and Standardize engineering, delivery and support processes.- Lead process transformation programs in span.- Benchmarking against other organizations and contextualize industry best practices to organization.- Enterprise audits- Content creation and delivery of process training for a portfolio of accounts- Facilitate cross sharing of practices.- Support implementation of improvement actions from customer feedback mechanisms- Carry our exec level reporting.- Function SPOC during sales cycle

Qualifications

- 12+ years of delivery excellence experience in a software services /software product development organization (primary requirement)- 6+ years of proven implementation(dev/test) / support experience in a software services/software product development organization preferred.- Experience in managing projects desirable.- Knowledge and Experience in SDLC process & methodologies viz., agile (SAFe preferred)/waterfall, project management, ALM and development/test tools, devops, process improvement techniques like Lean, emerging areas like SaaS- Experience in managing small cross functional and remote teams.- Knowledge of business / project financials- Experience in managing change initiatives preferred.

Soft skills

- Self-starter- Excellent communication skills (verbal and presentation)- Good facilitation skills- Entrepreneurial thinking- Good stakeholder management- Ability to whiteboard- Work with ambiguity.- Ability to work in a matrix org.

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