Business Excellence

3 weeks ago

Bengaluru Karnataka, India Ditto Full time

**Where Your Passion Meets Purpose: Empowering Millions through Insurance**

**What's Ditto?**

At Ditto, we go beyond the conventional approach to insurance comparison. Our mission is to empower users with a deep understanding of insurance, enabling them to narrow down choices, sidestep common pitfalls, and ultimately make well-informed decisions. From delivering expert insurance advice to facilitating smooth policy purchases and providing dedicated claim support, Ditto ensures a seamless end-to-end insurance experience.

We pioneered the industry-first "No-spam" policy, underscoring our commitment to user-centric solutions. Over the past three years, we've successfully assisted over 300,000 users with personalized insurance advice.

Ditto is part of the Finshots family, a leading financial newsletter boasting a subscriber base of over 500,000. We are backed by India’s largest stock-broker Zerodha.

**What will you be working on?**

Managing operations in the customer's insurance purchase journey is particularly challenging due to the intricate nature of the product and the associated timelines. As part of this role, your responsibilities will encompass enhancing the customer experience in operational aspects such as policy issuance, claims, renewals, and more. Your tasks will involve analysing data, pinpointing process gaps, devising innovative solutions, and prioritising them to ensure a seamless and straightforward experience for our customers. Additionally, you will collaborate with the founders in data analysis and contribute to the creation of dashboards for monitoring various customer-facing metrics.

If you excel in numerical analysis, problem-solving, and optimising processes, your skills will make a valuable contribution to this role.

**Requirements**:
**Experience Requirement**:

- Minimum 2 years of prior experience in operations or business excellence, preferably in a similar role.

**Skills and Qualities**:

- Accuracy and attention to detail are imperative.
- Excellent communication and interpersonal skills are desired.
- Strong stakeholder management and cross-functional team management skills are an added advantage.

**Technical Proficiency**:

- Proficiency in Excel is a must.

**Communication Skills**:

- Ability to communicate, present, and influence effectively.

**Perks**:
Comprehensive health insurance coverage for self and family.

**Our Interview Process**:
We would like to help you minimize your time and efforts.
- There are 3 rounds & we will be working towards completing all the rounds within a maximum of 1 weeks time.

**Please find the schedule here**:
1. HR Introductory Call
- 2. Task
- 3. Final Managerial Round

**This is an in-office role. Our address is: 175/176 Billekahalli, BG Road, Bengaluru, Karnataka 560076

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