Process Excellence Senior Specialist
2 weeks ago
Job Type: PermanentApplication Deadline: 30 April 2024
Title
PEX (Process Excellence) Senior. SpecialistDepartment
Process Simplification and OptimisationLocation
IndiaReports To
Process Excellence Implementation Lead (PEX Lead) / Master Black BeltLevel
Grade 5We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first.So, join our Process Excellence team and feel like you’re part of something bigger.About your teamProcess Simplification and Optimisation (PSO) provides groundbreaking solutions to deliver sustainable business value. PSO places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelity’s strategic goals.The Process Excellence Team (PEX) within PSO focuses strongly on end-to-end process improvements that is founded on industry best practices and approaches such as Lean Six Sigma, Agile, and Process AutomationAbout your roleYou will work to progress Fidelity’s process simplification and optimisation agenda by:Continuously supporting PEX Implementation Leads / Master Black Belts in executing value generating end-to-end process/service assessments that are aligned to key business priorities ensuring optimal ROI (Return on investment) on a timely basis, delivering tangible improvements around e.g., cost, risk and customer experienceConducting end-to-end service and process improvement activity in a structured manner using methods like Service Design, Lean Six Sigma, Systems Thinking, Value Stream Analysis etc to identify and deliver measurable benefitsTraining, coaching and embedding a continuous improvement culture (E.g., via Service Design awareness, Yellow Belt and Green Belt mentoring)Helping to draft and enhance material, which could include training, communications and MI reporting.Providing regular updates to stakeholdersDrive and manage the adoption of Global Process Standards, including Taxonomy maintenance, process change governance and establishment of process ownershipManaging a team of process excellence specialistsChampioning and supporting enterprise-wide adoption of Global Process Standards to drive process insights and ownershipProactively identifying enhancements to our team’s ways of workingAbout youDynamic, empathetic team player who can take the initiative to work independently as well as part a team.Demonstrable experience in leading or supporting global end-to-end Service Design, Process Improvement, Lean Six Sigma, and Automation projects that have led to measurable business benefits, identifying the problem to be solved, performing the appropriate analysis and identifying improvementsSignificant hands-on exposure to, and understanding of, process excellence methods and tools like User Journey Mapping, Value Stream Analysis, Failure Mode Effects Analysis, Control Charts etcDesign Thinking skills (optional) and utilisation of data led insights such as predictive modelling to drive impactExperience of using collaboration tools e.g., MuralExperience managing teams of process excellence experts to deliver complex projects and significant benefitsExperience of developing and managing an organisation/business unit level process taxonomy, insights and process change management mechanismsStrong experience of coaching and mentoring on process excellence frameworksDemonstrable ability to communicate complex and emotive topics to different audiences through a range of data, written and verbal methods.Certified Lean Six Sigma Black BeltFeel rewardedFor starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
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