Risk Specialist I, Relay Product Excellence
4 weeks ago
Amazon is looking for a Risk Specialist that has a background in transportation, risk management and data driven problem resolution skills. In this role the Risk Specialist will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Risk Specialist will be responsible for a wide range of duties related to identity verification.
Key job responsibilities
Key job responsibilities
- Provide data analysis & conduct investigations
- Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
- Understand the business impact of the trends and make decisions that make sense based on available data
- Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
- Participate in ad-hoc projects and assignments as necessary
- Partner with cross functional teams across Amazon for collaboration on fraud risks and investigations
- Apply risk management best practices to mitigate issues, identify operational inefficiencies and improve processes
A day in the life
- Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
- Constantly monitor metrics to identify deviations, and spot emerging frauds/ MOs that are adopted by bad actors
- Drive program/ process goals independently with minimal to no intervention from leadership
- Partner with multiple fraud/abuse teams to learn and implement industry wide best practices and other identity verification mechanisms
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- 2+ years of work experience in logistics/transportation industry- Experience working on identity verification/ fraud detection processes
- Bachelor’s Degree from an accredited university or equivalent
- Knowledge of MS Excel based tools and familiarity with Excel spreadsheets and ability to navigate and interpret data through SQL
PREFERRED QUALIFICATIONS
- Experience in Lean and Six Sigma- Data management & data quality control experience with experience pulling and analyzing large sets of data
- Knowledge using data to drive root cause elimination and process improvement
- Knowledge in data and experience spotting the trends and fixing gaps
- Experience in building Quick Site dashboard
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