Current jobs related to Customer Account Rep II - bangalore - CommScope Inc.

  • Customer Retention Specialist

    7 days ago

    bangalore, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...

  • Customer Retention Specialist

    1 week ago

    bangalore, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...

  • Customer Retention Specialist

    1 week ago

    Bangalore Metropolitan Area, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...

  • Account Manager

    2 months ago

    bangalore, India Convin Full time

    Position : Account Manager Here’s what you should know about Convin, before you apply : Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business insights for...

  • Software Engineer II

    4 weeks ago

    Bangalore, India Rocket Software Development India Private Limited Full time

    Job Title: Software Engineer IIAt Rocket Software Development India Private Limited, we are seeking a highly skilled Software Engineer II to join our team. As a Software Engineer II, you will play a key role in designing, developing, and troubleshooting software programs for both enhancements and new product development.Key Responsibilities:Design and...

  • Account Manager

    2 months ago

    bangalore, India Convin Full time

    Position : Account ManagerHere’s what you should know about Convin, before you apply:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business insights for...

  • Account Manager

    2 months ago

    bangalore, India Convin Full time

    Position : Account ManagerHere’s what you should know about Convin, before you apply :Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business insights for...

  • Clinical Programmer II

    5 months ago

    Bangalore, India AstraZeneca Full time

    Job Title: Clinical Programmer II Career Level - C2 Introduction to Role: Join our Oncology R&D team as a Clinical Programmer II, where you will primarily be responsible for supporting activities related to programming, dashboard development, and validation of data cleaning and review listings for ongoing clinical studies with Medium to High...

  • Software Development Engineer II

    4 weeks ago

    Bangalore, India HyrEzy Talent Solutions Full time

    Job Title: Software Development Engineer IIWe are seeking a highly skilled Software Development Engineer II to join our team at HyrEzy Talent Solutions. As a key member of our Android development team, you will be responsible for designing, developing, and testing high-quality Android applications.Key Responsibilities:Design and develop Android applications...

  • Accounting Services Associate II

    6 months ago

    Bangalore, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Sales Commissions Manager

    4 weeks ago

    bangalore, India Black Box Full time

    Summary:This position is leads and manages the administration, documentation and operations of the sales incentive programs, policies and procedures. It is responsible for processing commissions on a monthly basis, and accurately reporting of sales professionals and manager results and analysis of compensation calculations by plan.Essential Functions: ·...

  • Sales commissions manager

    4 weeks ago

    Bangalore, India Black Box Full time

    Summary: This position is leads and manages the administration, documentation and operations of the sales incentive programs, policies and procedures. It is responsible for processing commissions on a monthly basis, and accurately reporting of sales professionals and manager results and analysis of compensation calculations by plan. Essential...

  • Sales Commissions Manager

    2 months ago

    bangalore, India Black Box Full time

    Summary: This position is leads and manages the administration, documentation and operations of the sales incentive programs, policies and procedures. It is responsible for processing commissions on a monthly basis, and accurately reporting of sales professionals and manager results and analysis of compensation calculations by plan. Essential Functions: ·...

  • Analog Validation Engineer II

    4 weeks ago

    Bangalore, India One Degree North HR Services Full time

    Job Title: Analog Validation Engineer IILocation: BangaloreWe are seeking a highly skilled Analog Validation Engineer II to join our team in Bangalore. As a key member of our Design Enablement - Analog department, you will be responsible for contributing to the overall improvement of our existing design flows and methodologies.Key Responsibilities:Manage...

  • Software Development Engineer II

    4 weeks ago

    Bangalore, India OptOut Full time

    Job Title: Software Development Engineer IICareer Summary:We are seeking a highly skilled Software Development Engineer II to join our team at OptOut. As a key member of our software development team, you will be responsible for designing, developing, and deploying high-quality software applications that meet the needs of our customers.Key...

  • Sales Commissions Manager

    1 week ago

    bangalore, India Black Box Full time

    Summary:This position is leads and manages the administration, documentation and operations of the sales incentive programs, policies and procedures. It is responsible for processing commissions on a monthly basis, and accurately reporting of sales professionals and manager results and analysis of compensation calculations by plan.Essential Functions:·...

  • Chartered Accountant

    4 days ago

    bangalore, India Anand Rathi Wealth Limited Full time

    Job Description - Account Manager An account manager (AM) role is to support the RM in maintaining and building the RM wealth management business. Role: 1)Financial Planning , Portfolio Strategy and Reporting a. Assisting the RM in making of financial plans for clients keeping in mind i. Client requirement and ii. Our 2 point strategy by following the 6 step...

  • Application Engineer II

    4 weeks ago

    Bangalore, India Ansys Full time

    Summary / Role Purpose: As an Application Engineer II, you will be part of the team deploying Ansys EDA products across all top Semiconductor companies. This involves working with Software Developers, Architects, & Product Specialists to get the product developed, and deploy it on leading edge SoCs across Semiconductor companies. Key focus areas will...

  • Application Engineer II

    2 months ago

    bangalore, India Ansys Full time

    Summary / Role Purpose: As an Application Engineer II, you will be part of the team deploying Ansys EDA products across all top Semiconductor companies. This involves working with Software Developers, Architects, & Product Specialists to get the product developed, and deploy it on leading edge SoCs across Semiconductor companies. Key focus areas will...

  • Application Engineer II

    4 weeks ago

    bangalore, India Ansys Full time

    Summary / Role Purpose:As an Application Engineer II, you will be part of the team deploying Ansys EDA products across all top Semiconductor companies. This involves working with Software Developers, Architects, & Product Specialists to get the product developed, and deploy it on leading edge SoCs across Semiconductor companies. Key focus areas will include...

Customer Account Rep II

2 months ago

bangalore, India CommScope Inc. Full time

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

How You'll Help Us Connect the World

 

Working in a fast-paced environment, the Customer Account Rep I & II will be responsible for providing Administrative Support / assistance for various technologies in Ruckus products to our Enterprise customers. The CSR will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus product.

 

 Qualifications

  • Minimum Diploma or Graduation
  • 3+ years of experience in customer service
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of customers around the globe
  • Strong customer handling skills and active listening
  • Ability to communicate clearly and professionally, both verbally and in writing.

 Soft Skills

  • Willingness to work in a fast paced and challenging work environment.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
  • Willing to go the ‘extra mile’ and to view customer excellence as a personal objective.
  • Excellent oral and written communication skills.
  • Ability to find a solution for or to deal proactively with work-related issues.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Possess a strong work ethic and a team player.

 Responsibilities  

  • Answer incoming calls, Chats and cases via Support portal
  • Create / Triage cases and route it to the appropriate team
  • Resolving all Account, Contact & License related quires
  • Review and resolve customer issues related to account administration, contract entitlements, product registration, web-based support access, etc. by adhering to Ruckus Policy and Procedures
  • Liaise between IT and Customer on complicated Licensing issues
  • Liaise between Logistics and Customer on RMA cases
  • Generate clear and concise documentation in the form of case notes.
  • Discuss with Leads on cases that require assistance from other cross functional teams or other complicated issues.
  • Educate customers regarding self-help / Articles availability on Support portal.
  • To ensure adherence of all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog
  • KRAs include:
    • Ease of doing business / CSAT
    • Time to Close / Time to Resolve
    • % Cases closed with the same day
    • Active Backlog / Aged Backlog
    • Productivity
What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

 

RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them.

 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

 

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at