Support Engineer

3 weeks ago


Delhi, India Klasic Recruitment Services Full time
Monitor and resolve issues for Tier 1 applicationsAdhere to application monitoring and maintenance SLAsResolving Level 2 application support tickets by coordination with Application teams or by following through steps given in the knowledge databaseDocumentation of ticket resolution to enrich knowledge database – problem statement & steps to fix the problemAbility to develop / code fixes for defects found in applications in coordination with the application development teamHands development of code fixes using technologies like Angular, NodeJS, and .NETGood to have knowledge of SharePoint online, ReactJS, AS400 databaseWorking knowledge of ServiceNow is preferable for Ticket opening to resolutionPreferred to have exposure to Application monitoring tools like AppDynamicsDeveloping application documentation ( technical ) in between tickets when the load is lowReporting back to the customer on defined frequency for L2 support metricsQualifications Required8 years of experienceA strong analytical mind is necessaryFlexible, autonomous, and well organizedWillingness to work in shifts ( Shift1: Midnight – 9 am ET / Shift 2: 8am – 5 pm ET )Fluent in English oral & written communication is a mustMust have worked on Application Support projects beforeMust have development working experience in Angular, NodeJS, and .NETMust know tools to troubleshoot Web Application issuesAbility to quickly coordinate with Application SMEs, Open meeting bridge lines ( WebEx, Teams, etc.)


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