Student Success Associate

4 weeks ago

Siliguri, India Dream Desk Edu Solutions Pvt Ltd Full time

We are looking for a dedicated and empathetic Student Success Associate to guide students and parents in making informed educational decisions. The role involves handling inquiries, providing course details, assisting with admissions, and offering career advice over the phone.

Key Responsibilities:

  • Lead Generation & Calling
  • Make outbound calls to students/parents based on inquiries received through various channels (website, social media, walk-ins, references, etc.).
  • Handle inbound calls and respond to queries effectively.
  • Counseling & Guidance
  • Provide accurate and updated information about courses, eligibility criteria, admission processes, and career prospects.
  • Understand the student's requirements and suggest suitable academic programs.
  • Follow-ups & Conversions
  • Maintain regular follow-up with prospective students until admission closure.
  • Achieve assigned admission/conversion targets within deadlines.
  • Database Management
  • Update and maintain the student database (CRM/Excel) with details of inquiries, follow-ups, and admissions.
  • Ensure data accuracy and confidentiality.
  • Coordination & Support
  • Coordinate with the admissions and marketing team for promotional activities.
  • Schedule and confirm appointments for physical/online counseling sessions.
  • Reporting
  • Prepare daily call and follow-up reports.
  • Share conversion updates with the reporting manager.

Key Skills & Competencies

  • Excellent verbal communication and listening skills.
  • Persuasive and result-oriented approach.
  • Good knowledge of MS Office and CRM tools.
  • Ability to handle pressure and meet targets.
  • Positive attitude and student-friendly approach.

Qualifications & Experience

  • Minimum Qualification: Graduate in any discipline (Education or Counseling background preferred).
  • Experience: 0–1 years in tele-counseling, telesales, or customer service.
  • Freshers with good communication skills are welcome.
  • Language :English and Nepali or English and Bengali.
  • Females Preferred.

Salary & Benefits

  • Fixed salary + Performance-based incentives.
  • Training and career growth opportunities.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Work Location: In person

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