Windows IT Support Engineer

11 hours ago

Pacific Remote Islands Marine National Monument, India Donyati Full time

Key Responsibilities:
Job Title: Windows Technical Support Engineer (L1–L3) / Senior IT Engineer
Location: INDIA
Experience Required: 8+Years
Shift: Rotational Shift
Employment Type: Full-Time
Location : Remote

Key Responsibilities:

  • Provide L1 to L3 technical support for Windows-based systems (Windows 10/11).
  • Troubleshoot and resolve incidents related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
  • Support and manage devices through Microsoft Intune (Endpoint Manager).
  • Basic administration of Azure and AWS cloud platforms (user provisioning, VM monitoring, permissions).
  • Assist in Azure DevOps activities as required (basic pipelines, repo management).
  • Handle user onboarding/offboarding and manage IT inventory and asset tracking.
  • Maintain and update IT documentation, knowledge base, and SOPs.
  • Manage and resolve tickets using ITIL-compliant ticketing systems.
  • Ensure regular system backups are completed and verified.
  • Collaborate with internal teams and vendors to resolve complex issues.
  • Provide support during shift hours as part of a 24x7 rotational shift model.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • 8+ years of experience in technical support roles (Windows environment).
  • Proficiency in Microsoft 365 suite – Outlook, Teams, SharePoint, OneDrive.
  • Experience with Microsoft Intune (device enrollment, compliance policies).
  • Hands-on knowledge of Azure and AWS (basic administration level).
  • Working knowledge of Azure DevOps is a plus.
  • Experience in IT documentation and asset/inventory management.
  • Familiarity with ITIL framework and use of ticketing systems.
  • Experience with backup and restore operations.
  • Strong communication skills in English – written and verbal.
  • Ability to work in rotational shifts.

Certifications Preferred (Not Mandatory):

  • Microsoft Certified: Azure Fundamentals / Administrator Associate
  • AWS Cloud Practitioner / Solutions Architect – Associate
  • ITIL Foundation
  • Microsoft 365 Certified: Modern Desktop Administrator Associate

PlAkYWAnWU

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