Support Engineer

9 hours ago

Pacific Remote Islands Marine National Monument, India Es Magico Experiences Private Limited Full time

About Es Magico:
Es Magico is an AI-first enterprise transformation organisation that extends beyond consulting to provide scalable execution across industries such as BFSI, Healthcare, Entertainment, and Education. With offices in Mumbai and Bengaluru, our core focus is to enhance the human workforce with bespoke AI employees across business functions, innovating swiftly and executing with trust. We also collaborate with early-stage startups on their 0 → 1 journey as a venture builder, bringing AI-native products to fruition.

Role Overview:
We are looking for a Support Engineer to handle technical and functional queries from our customers. This role demands excellent communication skills, strong problem-solving abilities, and the technical aptitude to troubleshoot issues while ensuring a smooth user experience.

Key Responsibilities:

  • Provide 24*7 support by addressing customer queries and issues as they arise.
  • Troubleshoot product-related issues, replicate problems, and provide timely resolutions.
  • Document reported issues and escalate them to product/engineering teams when required.
  • Collaborate closely with internal teams to ensure faster resolution cycles.
  • Maintain accurate logs of interactions, fixes, and follow-ups.
  • Identify recurring issues and contribute to knowledge base improvements.

Requirements:

  • Outstanding written and spoken English communication skills.
  • Strong analytical and troubleshooting abilities.
  • Ability to quickly learn product workflows and technical environments.
  • Bring your own laptop.
  • Previous experience in a technical support / support engineer role is a plus.
  • Self-driven, customer-first mindset with the ability to multitask.

Why Join Us?

  • Work on cutting-edge AI-first products impacting multiple industries.
  • Collaborate with product and engineering teams in a fast-paced environment.
  • Opportunity to grow your career in both technical and customer-facing directions.

To Apply: Send your resume to with the subject line: Support Engineer Application .

Job Types: Full-time, Permanent, Internship
Contract length: 6 months

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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