Integration & Support Engineer _ India_Remote

3 weeks ago

Pacific Remote Islands Marine National Monument, India MAPSTED Full time

About Us: Mapsted ) is a global leader in innovative location-based technology, distinguished by its proprietary hardware-free solutions. Founded in 2014, the company has pioneered the transformation of data chaos into actionable intelligence through advanced AI and machine learning. Mapsted has meticulously mapped over one billion square feet of indoor space and holds more than 100 patents, showcasing its commitment to trailblazing innovation. Its unique ability to deliver scalable, beacon-free indoor positioning with an accuracy of 1–5 meters places it at the forefront of the industry.

Overview

We are seeking a highly motivated Integration & Support Engineer with strong expertise in wireless communication technologies and system integration. The ideal candidate will bring both hands-on wireless experience and advanced algorithmic knowledge to deliver, support, and optimize customer-facing solutions. This role requires someone who thrives in client interactions, has a problem-solving mindset, and can seamlessly bridge technical implementation with customer support.

Key Responsibilities

  • Solution Deployment & Integration
  • Lead technical deployments and integrations of advanced wireless communication solutions in client environments.
  • Configure, test, and validate system performance, ensuring seamless delivery.

  • Collaborate with internal engineering teams to adapt and optimize solutions for diverse client needs.

  • Client-Facing Support

  • Act as the primary technical contact for clients during implementation and post-deployment support.
  • Troubleshoot and resolve issues in real time, both on-site and remotely.

  • Deliver training, technical presentations, and solution demonstrations to client stakeholders.

  • Technical Expertise

  • Apply wireless communication knowledge (Wi-Fi, Bluetooth, LTE/5G, IoT protocols) to ensure reliable and scalable integrations.
  • Utilize Bayesian filtering techniques such as Kalman Filters, Particle Filters, and Hidden Markov Models (HMMs) for signal processing, optimization, and accuracy improvements.
  • Develop and adapt solutions with object-oriented programming skills in C++, C#, or Python.
  • Work with data-driven insights to enhance system performance in dynamic wireless environments.

Requirements

  • Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or related field.
  • 2-3 years of experience in wireless communication technologies (Wi-Fi, Bluetooth, LTE/5G, IoT protocols).
  • Hands-on experience with Bayesian filtering techniques (Kalman Filters, Particle Filters, HMMs).
  • Proficiency in object-oriented programming (C++, C#, or Python).
  • Proven track record in customer-facing technical roles with strong communication, troubleshooting, and presentation skills.
  • Ability to manage multiple client projects and work independently in fast-paced environments.
  • Prior experience in pre-sales or post-sales technical support.

Job Type: Full-time

Benefits:

  • Work from home

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