Senior Renewals Specialist
2 days ago
Key Responsibilities
- Manage customer contract renewal process.
- Establish and maintain long-term relationships to maximize future retention and revenue opportunities.
- Present to key clients and senior-level executives to negotiate and close contract renewals.
- Drive contract expansion by creating upsell opportunities, and finding creative ways to drive more value in the account at renewal time.
- Coordinate with BrowserStack customer-facing teams to meet and exceed customer expectations and address customer issues.
- Develop and implement strategic retention plans to accommodate goals.
- Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximize customer retention.
- Overachievement of quarterly retention goals through managing a group of customer accounts.
- Manage account and contact information through the entire customer lifecycle process using Salesforce.com
- Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts.
Requirements
- 2+ years of Inside Sales experience or Account Management experience in SaaS organization
- Strong communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone.
- Passion to learn and grow
- Strong desire to work in a fast-paced, start-up environment
- A great team player - loves connecting and collaborating with others
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