Dispatch operations specialist

2 days ago

Anantapur, India Club Feast Full time

About Club Feast At Club Feast, we’re reinventing how companies experience food by partnering with the best local restaurants to deliver high-quality meals at unbeatable prices. Backed by General Catalyst and founded by the creator of Seated (acquired after raising $60 M+) alongside an ex–Goldman Sachs Director, Club Feast is scaling fast and transforming the corporate catering space. We’re a high-growth startup where ideas move fast, ownership runs deep, and results matter. If you’re driven, proactive, and thrive in dynamic environments, you’ll fit right in. About the Role We’re looking for a Dispatch Operations Specialist to join our fast-moving operations team. This role sits at the heart of our delivery network — ensuring flawless daily execution across routes, orders, dispatch, and reporting. You’ll manage the day-to-day logistics for multiple cities, balancing precision with speed. From auditing orders and assigning routes to troubleshooting delivery issues in real time, you’ll play a key role in making sure every meal reaches our customers smoothly and on time. This position requires someone who is organized, analytical, and thrives under pressure — a true self-starter who takes ownership and keeps things running even when plans change. What You’ll Do: Order & Route Management Review, filter, and audit daily orders to ensure accuracy before dispatch. Generate and adjust delivery routes based on driver availability, location, and delivery windows. Coordinate preplanned assignments and ensure every order has a confirmed driver or BA (brand ambassador). Maintain clear documentation and flag discrepancies in real time. Dispatch & Live Operations Oversee live routes and delivery flow, tracking pickups, drop-offs, and driver performance. Reassign drivers or routes as needed to maintain coverage and on-time delivery. Monitor photos, timestamps, and compliance with company standards (e.g., hot bags, dress code). Adjust pay or status when required, following company policies. Quality Control & Communication Collaborate with the Driver Recruiting,

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