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Manager Commercial Operations
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Manager commercial operations
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Commercial Operations Manager
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Hyderabad, Telangana, India West Pharmaceutical Services Full timeJob SummaryWe are seeking a highly skilled Commercial Operations Manager to join our team at West Pharmaceutical Services. As a key member of our AP Commercial Operations team, you will be responsible for leading and driving key activities such as CRM adoption, SIP administration, CPQ, Pricing Execution and Strategy, Reporting and Analytics, Market insights,...
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Manager Commercial Operations
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Manager Commercial Operations
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Commercial Quality Manager, India
5 months ago
In this role, the Manager Quality will provide support to the India Commercial Team on quality related matters
Essential Duties and ResponsibilitiesTake care of all Quality related customer requirements and support the key account management, including but not limited to :Review quality feedback from customers and formulate action plans to improve customer relationsLead meetings between customers and manufacturing sites on critical quality complaints by working together with global manufacturing sites on appropriate and efficient complaint management, e.g. follow up on root cause determination, corrective and preventive actions identification and implementationBe the contact person between customers and manufacturing sites on audits, serious findings, root causes and CAPAs where neededManage complex quality related queries from customers including but not limited to Change Notifications, Quality Complaint Report, Quality Agreement, Audit Report, COA/COC etcWork closely with internal stakeholders – i.e. Operations, Technical Customer Service, Sales, Product Management – to assure that customer Quality issues are resolved and that the needs of the customer are being met.Chair Quality Reviews for major key customers where relevantBe the quality representative to manage regular Quality Reviews with key customers of the regionThis role will monitor/ trend customer Quality information and use this information to highlight where improvements in performance are needed.Enhance customer relationships by improving quality performance across key indicators.Other duties as required.Basic Qualifications
Bachelor's Degree in pharmaceuticals, biochemicals, chemicals, or other related majorsMinimum 8 years experience in a quality roleGood command of EnglishPreferred Knowledge, Skills and AbilitiesWorking knowledge of Quality Management, Production processes in the field of primary packaging for pharmaceutical application (ISO 15378, ISO13485)Familiar with ISO9001, GMP, ISO15378,ISO14001 and other quality systemCertified ISO9001 and ISO15378 internal auditorKnowledge of QA techniques and management as well as applied statistics including SPCGood communication and interpersonal skills, strong team spirtFamiliar with MS Office and ERP/SAP system, and Good command of English both oral and writtenAware of all relevant SOPs as per Company policy as they are related to the position covered by this Job DescriptionSupport and contribute in Lean Sigma programs and activities towards delivery of the set targetAble to comply with the company’s safety policy at all timesAble to comply with the company’s quality policy at all times.Travel Requirements
Estimated Amount 10%: Will involve travel for critical quality issues at customers
