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SCCM Administrator

3 months ago

Bangalore Urban, India Universal Technology Solutions (UEBIZ) Full time

We are looking for a Windows SCCM / Intune Engineer and Lead to provide services to our client, a global financial firm. The candidate is expected to reside in India and the work hours will likely be 6am to 2pm EST (NY Time).


Education & Experience Requirements

  • Excellent Communication skills (Written and Verbal)
  • Education - Bachelor or higher degree
  • 7-9 years’ experience in working in IT services organization
  • At least 3 years’ experience working in an environment where ITIL processes are implemented
  • In client facing role(s) for at least 2 years providing third level support for a windows desktop environment.
  • Experience in being part of a Global support team


Skills Requirements


Mandatory skills

  • Expert level experience with Windows OS, registry, file system and Event logs
  • Strong understanding of PowerShell scripting. Proficient with scripting in VB Script and Batch
  • SCCM / Intune - Excellent Knowledge of Deployment, Packaging, Patching, Reporting, process automation, Task sequences
  • Strong troubleshooting skills in general. Especially around OS, Software, SCCM & Intune
  • Proactively identify and resolve issues while making recommendations to management/colleagues on continued improvement of processes.
  • Self-motivated, ambitious, desire to drive change and improvement in processes via collaboration
  • Organized - able to take notes, provide clear & concise status and ability to formulate a recommended action plan based on issues encountered
  • Ability to prioritize tasks and responsibilities based on importance to the overall user base
  • Project management experience and skillset. Ability to run a project, including scheduling meetings and publishing minutes and takeaways.
  • Understanding Microsoft SQL database query construct and SQL Server Reporting Services to create SCCM reports / SQL queries



Good to have skills but not mandatory

  • A good understanding of Active Directory, Group Policy
  • ITIL v3 Foundation
  • Visio and Project Experience
  • Experienced / comfortable with collaborating via email and verbally providing 3rd level support to 2nd level support teams.


Certifications, Nice to have

MCSE / MCP / MCSA


High Level Role Responsibilities


Maintain MS SCCM / Intune Environment

  • Stay current with updated versions
  • Ensure best practices for configuration
  • Build management (Physical and Virtual)


Patch Management

  • Develop patching methodology which reduces risk to prod while ensuring patches are deployed expeditiously
  • Microsoft “Patch Tuesday”
  • Drivers
  • BIOS Updates
  • Third party patching (via PatchMyPC)


Deployments / Monitoring

  • Obtain change management approval for all deployments
  • Monitor success


End User Self Service of installation of already packaged software

Enable end user self service



Additional responsibilities

  • Troubleshoot escalated issues and recommend solutions that Engineering can develop and proactively deploy to many/all users
  • Ability to create SCCM audit reports / SQL reports that suit operational requirements
  • Serve on a team of resident experts in the Microsoft desktop operating system discipline who diligently interface with other engineering groups to ensure continued relevance of the technical solutions.
  • Provide expertise in troubleshooting and identifying problems in support of on-call persons with Level 2/3 expertise.
  • Available on call to assist with major incident / outage resolutions
  • Own and Drive Service/Process Improvements
  • Clear and concise Documentation