SCCM Administrator

3 weeks ago

Bangalore, India UTS Global Full time

We are looking for a Windows SCCM/Intune Engineer and Lead to provide services to our client, a global financial firm.

The candidate is expected to reside in India and the work hours will likely be 6am to 2pm EST (NY Time).

Education & Experience Requirements :

- Excellent Communication skills (Written and Verbal).

- Education Bachelor or higher degree.

- 7-9 year's experience in working in IT services organization.

- At least 3 year's experience working in an environment where ITIL processes are implemented.

- In client facing role(s) for at least 2 years providing third level support for a windows desktop environment.

- Experience in being part of a Global support team.

Mandatory skills :


- Expert level experience with Windows OS, registry, file system and Event logs.

- Strong understanding of PowerShell scripting.

- Proficient with scripting in VB Script and Batch.

- SCCM/Intune Excellent Knowledge of Deployment, Packaging, Patching, Reporting, process automation, Task sequences.

- Strong troubleshooting skills in general.

- Especially around OS, Software, SCCM & Intune.

- Proactively identify and resolve issues while making recommendations to management/colleagues on continued improvement of processes.

- Self-motivated, ambitious, desire to drive change and improvement in processes via collaboration.

- Organized able to take notes, provide clear & concise status and ability to formulate a recommended action plan based on issues encountered.

- Ability to prioritize tasks and responsibilities based on importance to the overall user base.

- Project management experience and skillset.

- Ability to run a project, including scheduling meetings and publishing minutes and takeaways.

- Understanding Microsoft SQL database query construct and SQL Server Reporting Services to create SCCM reports / SQL queries.

- Good to have skills but not mandatory.

- A good understanding of Active Directory, Group Policy.

- ITIL v3 Foundation.

- Visio and Project Experience.

- Experienced / comfortable with collaborating via email and verbally providing 3rd level support to 2nd level support teams.

Certifications, Nice to have :

- MCSE/MCP/MCSA.

- High Level Role Responsibilities.

- Maintain MS SCCM/Intune Environment.

- Stay current with updated versions.

- Ensure best practices for configuration.

- Build management (Physical and Virtual).

- Patch Management.

- Develop patching methodology which reduces risk to prod while ensuring patches are deployed expeditiously.

- Microsoft "Patch Tuesday".

- Drivers.

- BIOS Updates.

- Third party patching (via PatchMyPC).

- Deployments/Monitoring.

- Obtain change management approval for all deployments.

Monitor success :

- End User Self Service of installation of already packaged software.

- Enable end user self service.

Additional responsibilities :

- Troubleshoot escalated issues and recommend solutions that Engineering can develop and proactively deploy to many/all users.

- Ability to create SCCM audit reports / SQL reports that suit operational requirements.

- Serve on a team of resident experts in the Microsoft desktop operating system discipline who diligently interface with other engineering groups to ensure continued relevance of the technical solutions.

- Provide expertise in troubleshooting and identifying problems in support of on-call persons with Level 2/3 expertise.

- Available on call to assist with major incident / outage resolutions.

- Own and Drive Service/Process Improvements.

- Clear and concise Documentation.

(ref:hirist.tech)

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