Java Support Engineer

3 weeks ago

Chennai, India MNR Solutions Full time

The Java Support Engineer will be responsible for providing technical support for Java applications, ensuring optimal performance and resolving issues that may arise. This role requires a strong understanding of Java development and support processes, along with excellent problem-solving skills.

Key Responsibilities :

Technical Support :

- Provide timely and effective support for Java applications, addressing technical issues and queries from users.

- Troubleshoot and diagnose application-related problems to ensure minimal downtime.

Incident Management :

- Manage incidents and service requests related to Java applications, ensuring they are logged, tracked, and resolved in a timely manner.

- Collaborate with development teams to escalate and resolve complex issues.

Application Monitoring :

- Monitor application performance, identifying and resolving performance bottlenecks and errors.

- Conduct regular system checks to ensure applications are functioning as expected.

Documentation :

- Maintain accurate documentation of support processes, solutions, and best practices.

- Create and update user guides and technical manuals for applications.

Collaboration :

- Work closely with cross-functional teams, including development, QA, and operations, to ensure seamless application performance.

- Participate in project meetings to provide input on application support and improvement.

Continuous Improvement :

- Identify opportunities for process improvements and suggest enhancements to the support framework.

- Stay updated on Java technologies and trends to enhance skills and knowledge.

Required Skills & Qualifications :

Technical Skills :

- Strong knowledge of Java and related technologies (J2EE, Spring, Hibernate, etc.).

- Experience with application servers (e.g., Tomcat, WebLogic) and databases (e.g., Oracle, MySQL).

Experience :

- 4+ years of experience in Java support or a similar role.

Problem-Solving :

- Excellent analytical and problem-solving skills with a focus on customer satisfaction.

Communication Skills :

- Strong verbal and written communication skills to effectively interact with clients and team members.

Team Collaboration :

- Ability to work in a collaborative team environment and manage multiple priorities effectively.

Preferred Qualifications :

Education :

- B.E/B. Tech/M. Tech/MCA in Computer Science, Information Technology, or a related field.

(ref:hirist.tech)

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