Helpdesk Senior Associate
6 days ago
Job Description Years of Experience Global End User Services Requirements: Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description: Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. 2-3 years of industry experience. 12 months in the current grade is a About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply Listen to the story of Employee Voice Annette Barnabas Business Analysis Associate Director India Read more Vanathi Asok Director – Project and Application Services India Read more Swathi Sujir Business Operations Supervisor India Read more Apply Back to search results
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Helpdesk Associate
4 days ago
Bengaluru, India NTT DATA Full timeTypically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. **Basic Qualifications**: Helpdesk Senior Associate at Grade-5 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good...
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Helpdesk Associate
2 weeks ago
Bengaluru, India NTT DATA Full timeSound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Senior Associate at Grade-5 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must...
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Helpdesk Associate
2 days ago
Bengaluru, Karnataka, India Ekincare Full time ₹ 2,74,000 - ₹ 6,00,000 per yearHelpdesk Associate:As a Helpdesk Support, you will be responsible for providing comprehensive assistance to senior employees at the client's place, managing their queries, and ensuring smooth operations during health checks on weekends. You will be the primary point of contact for senior staff, offering technical support, troubleshooting assistance, and...
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Helpdesk Associate
2 days ago
Bengaluru, India NTT DATA Full time**Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window **Job...
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Helpdesk Associate
1 week ago
Bengaluru, India NTT DATA Full timeTypically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Basic Qualifications: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing...
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Helpdesk Senior Associate
1 week ago
Bengaluru, Karnataka, India NTT DATA Full time ₹ 8,00,000 - ₹ 12,00,000 per yearReq ID: 313136NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate - L1 MAC Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN). ...
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Helpdesk Senior Associate
1 week ago
Bengaluru, Karnataka, India IDESLABS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Helpdesk Senior Associate to join our team in Bangalore. The ideal candidate will have 3-5 years of experience and strong troubleshooting skills, with the ability to work independently within a diverse global team.Roles and ResponsibilityProvide exceptional IT Service Desk support, guidance, and training to end-users for various...
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Helpdesk Associate
7 days ago
Bengaluru, Karnataka, India NTT DATA North America Full time ₹ 2,00,000 - ₹ 6,00,000 per yearReq ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).Roles and...
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Helpdesk Associate
1 week ago
Bengaluru, Karnataka, India NTT DATA Full time**Req ID**: 329706 We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN). **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. - Good communication skills with 6+ months of international calling experience - Ability to work independently - Adhere to...
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Helpdesk Associate
2 days ago
Bengaluru, India NTT Full timeJOB DESCRIPTION Req ID: We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bengaluru, Karnātaka (IN-KA), India (IN). Roles and Responsibilities: - Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. -...