Virtual Walk-in For L2 Desktop Support Engineer

2 weeks ago

Bengaluru, India Harita Techserv Full time

Virtual Walk-in-L2 Desktop Support Engineer-Harita Techserv (TVS Group)

Harita Techserv Pvt (TVS Group) - Hiring L2 Desktop Support Engineer

Virtual Walk-in-Link for L2 Desktop Support :

Experience: 3 to 6 years

No of Positions: 10

Job Locations: Bangalore

Education Qualification : Any Diploma or bachelors degree

Responsibilities:

  • End-User Support:

  • Providing first-level technical support to end-users via phone, email, and remote desktop.

  • Troubleshooting common hardware and software issues on workstations and laptops.
  • Resolving user account and password problems.
  • Assisting with installation and configuration of software applications.
  • Providing guidance on the use of common office applications (e.g., Microsoft Office Suite).

  • Troubleshooting issues with conference tools (e.g., Zoom, Teams).

  • Incident Management:

  • Logging and tracking incidents in the ticketing system.

  • Prioritizing and resolving incidents according to severity.

  • Escalating complex issues to higher-level support teams.

  • Desktop Support:

  • Deploying and configuring workstations and laptops.

  • Installing and maintaining operating systems (Windows 10, Windows 11).
  • Applying software patches and updates.

  • Configuring network settings and printers.

  • Knowledge Base Management:

  • Creating and maintaining knowledge base articles to document common issues and solutions.

  • Sharing knowledge and best practices with the team.

  • Strong understanding of Windows operating systems (Windows 10, Windows 11).

  • Basic knowledge of network concepts and troubleshooting techniques.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and troubleshooting skills.
  • Ability to learn new technologies quickly.

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