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NOC Manager
4 months ago
Management Level
EAbout Company:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.Role Summary
The role is responsible for planning, organizing, and managing staff and overall operations to ensure stability of the organization’s infrastructure. In addition, you will advocate an observability-first mind-set and contribute towards the development of standard, best practices and methodologies for monitoring, logging, and tracing.
Core Duties/Responsibilities
Assist with the development the NOC plan and operational budget in line with the business plan of Equiniti. Define the goals for the team and cascade them to the team ensuring vertical and horizontal alignment. Establish and monitor key service indicators with a view to achieving user satisfaction Ensure security and risk management directives are properly understood by the NOC team; ensure adherence to the same Lead the NOC team to perform network troubleshooting and remediation, router and domain name management, coordination with affiliated networks, and monitoring network activity Oversee the escalation process for end-users and system-wide issues; ensure escalation to the concerned team (internal / external) for the resolution to ensure customer issues are resolved within the agreed-upon SLA Develop and ensure implementation of NOC management policies, standards, and procedures. Ensure training, incident reporting and resolution are undertaken Drive innovative solutions to ensure operational excellence and ensure continual process improvement is realized Ensure high-performance levels for service-related processes, and implement improvement as required Infuse a sense of ownership & pride amongst team members to deliver high-quality work outputs Institute a self-directed and high-performance culture in the team Build a strong talent pipeline through hiring, internal movements, succession planning, talent reviews, etc. Enable a culture of continuous improvement and learning, by coaching team members and role-modelling self-developmentSkills, Capabilities and Attributes
Bachelor’s degree in computer science, Information Technology, or related field (Master's degree preferred). Extensive experience in Observability, including network operations. Proven operational experience with a focus on quickly identifying and resolving issues to restore service promptly. Proven experience AWS Certified Solution Architect or AWS Certified DevOps Engineering certification is strongly preferred. Functional Skills: Network operations management, IT operations, Cloud / Server operations management, Service management Behavioural Skills: Team & Performance Management Collaboration, Continuous Learning, Stakeholder communicationBenefits:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives. Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift. Accidental & Life cover 3 times of concerned CTCWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
