Senior Operations Manager

2 weeks ago


Chennai, India Delhivery Limited Full time

Key Responsibilities:


  • Ensures end to end smooth running of logistics operations for the zone/area
  • Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
  • Responsible for all the SLA’s & TAT are maintained.
  • Responsible for reduction in cost and increase in productivity for the region.
  • Finalization of LTL sites, manpower, fleet, training, resource planning specifically for big sale events.
  • Handles the continuous improvement projects w.r.t., cost service and employee productivity
  • Maintenance of all the operational budgets
  • Supervises activities pertaining to vendor for the upcoming new client
  • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances
  • are taken care of within time.
  • Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are lesser
  • number of packages
  • Impart behavioral & soft skills training to the team as and when required.
  • Monitoring security parameters across region and ensures no unlawful activity occurs


Person Specifications- Skillsets/Education:


  • Educational Background – Bachelors Degree (is a MUST ) – preferably engineering
  • Functional Skills –People management, Operations Management
  • Personal Attributes - Curiosity, Ownership, Fast Paced
  • Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.
  • Ability to work well in a team environment.



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