Adv. Eng. I, Infra Run

This job is with Invesco, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.Job Description Key Responsibilities / Duties :Monitoring and Analysis: Utilize Splunk and SolarWinds to monitor system performance, identify issues, and provide actionable insights.Request Enhancements: Collaborate with stakeholders to understand monitoring requirements and implement enhancements to improve system visibility and functionality.Incident Management: Respond to and resolve monitoring alerts, ensuring minimal downtime and optimal system performance.Reporting: Generate and distribute regular reports on system health, performance metrics, and incident resolution.Automation: Develop scripts and automation tools to streamline monitoring processes and reduce manual intervention.Documentation: Maintain comprehensive documentation of monitoring configurations, processes, and procedures.Collaboration: Work with cross-functional teams to integrate monitoring solutions and support enterprise-wide initiatives.When advised, act as the lead coordinator/designer/implementer for all Enterprise Monitoring aspects of assigned project activity.Ensure the Enterprise Monitoring portfolio remains current.  Highlight areas requiring refresh albeit from a hardware or software perspective.Provide new and maintain existing technical Enterprise monitoring diagrams, documentation and associated system processes pertaining to the configuration of the entire architecture, in line with Company and departmental standardsProvide the necessary escalation support to teamDrive the enterprise monitoring operational efficiency and availability initiativesAct as a mentor for the more junior members of the team, offering guidance, coaching and support.Successfully deputize in the absence of the Team Leader/Manager.Work Experience / Knowledge:5+ years of experience with Splunk/Solarwinds in an enterprise environment.Technical Skills:  Strong understanding of monitoring principles, network protocols, and system administration.Problem-Solving:  Excellent analytical and troubleshooting skills.Communication:  Effective verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.Team Player:  Ability to work collaboratively in a team-oriented environment.Experience in developing complex Splunk queries and dashboards.Splunk Expertise:  Deep understanding of Splunk architecture, including indexers, search heads, forwarders, and deployment servers.Data Ingestion:  Experience with data onboarding, parsing, and normalization.Dashboard Creation:  Ability to create and customize Splunk dashboards, reports, and alerts.Knowledge of IT Infrastructure:  Familiarity with network protocols, system administration, and security practices.Expertise in the administration, support, and operation of the Orion SolarWinds platform including Network Performance Monitor, Network Configuration Manager, Server & Application Monitor, NetFlow Traffic Analyzer and IP Address ManagerExpertise in the use of network management protocols (e.g. SNMP, SNMP Traps, Syslog, ICMP, NetFlow,etc.)Through understanding of Orion High Availability architecture and implementation knowledgeShould be available for support during the SolarWinds OS patching activities and make sure that the services are up and running for business post patchingScripting knowledge (Powershell, WMI, VB & Shell & etc)SolarWinds Software implementation knowledge including the SQL database query handling for reportingMust possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services with a clear focus on Enterprise monitoring disciplines.Good to have certification : Splunk Certified Developer or SCP (Solarwinds Certified Professional)Skills / Other Personal Attributes Required:Strong problem-solving capabilities with an analytical, methodical approachExcellent verbal and written communication skills, including impressive email communication abilities.Can articulate complex technical issues in a manner understandable to non-technical individuals.Adaptable to working in a global, multicultural environment.Exhibits a structured, disciplined approach to work with keen attention to detail.Displays disciplined time management skills.Capable of multitasking and handling multiple initiatives concurrently.Self-motivated and proficient in working with minimal supervision.Responds positively under pressure to meet tight deadlines.Can work effectively both independently and as a collaborative team player.Thrives on challenging work and exhibits a strong desire to learn and advance.Be able to work adhere to Invesco technical and operational procedures and policies.Self motivated, enthusiastic, approachable and people oriented.Ready to work in 24X7 environment and on-call supportFormal Education: (minimum requirement to perform job duties):A Bachelor's Degree/Master Degree in Computer Information Systems or Computer Science is preferred.Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)No Workplace ModelAt Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.Why InvescoIn Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other's identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).What's in it for you?As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.Our benefit policy includes but not limited to:Competitive CompensationFlexible, Hybrid Work30 days' Annual Leave + Public HolidaysLife InsuranceRetirement PlanningGroup Personal Accident InsuranceMedical Insurance for Employee and FamilyAnnual Health Check-up26 weeks Maternity LeavePaternal LeaveAdoption LeaveNear site Childcare FacilityEmployee Assistance ProgramStudy SupportEmployee Stock Purchase PlanESG Commitments and GoalsBusiness Resource GroupsCareer Development ProgramsMentoring ProgramsInvesco CaresDress for your DayIn Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.To know more about usAbout Invesco: our Culture: our D&I policy: our CR program: for the role @ Invesco Careers :