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Senior Manager
1 month ago
Job Purpose
Responsible for driving the Commercial Revenue Growth for the Airport by the development and implementation of F&B strategies and verifies implementation of the brand service strategy’s & brand initiatives. The position ensures the food and beverage operations meets BAILs standards, ensures partner & employee satisfaction, and focuses on growing revenues while maximizing the financial performance of the department. Responsible for guiding and developing partner business and profitability. Develop End to End Business Strategy for BIAL in conjunction with the partners and ensure delivery across all aspects of the F&B Business.
Principal Accountabilities
Accountabilities
Strategy & Planning
Product/ Ongoing Development
Leading a team
Ensuring Exceptional Customer Service
Understanding the trends of the Global Retail/ Travel Retail industry and making appropriate product and operational strategies to capitalize the opportunity for the Airport.
Understanding the customer Profile, Segmentation, Buying Behavior, Trends & insights, Airport layout & zoning, market dynamics etc. and establishing a product development strategy for the airport across Retail and F&B.
Leads the food and beverage team to determine areas of growth and develops continuous improvement strategies to improve the partners and the department's financial performance.
Establishes challenging benchmarks, realistic and obtainable goals to guide operational performance, service excellence and desired leadership behaviors through working closely with brand partners.
Conceptualizing and developing unique and exclusive product lines and concepts with the airport Brand partners, which would not only enhance customer experiences but also drive Non-Aero Revenue.
Monitoring and evaluating the consumption and buying behavior of customers and developing a product differentiation strategy for each store/concept in co-ordination with internal and external stakeholders.
Ensuring Culinary Standards Met through a) Provides direction for menu development & enhancement. b) Determines how food should be presented and lead the concept across brands c) Recognizes superior quality products, presentations, and flavor.
Ensures BAILs compliance with global food handling and sanitation standards.
Lead partner negotiations and prepare unique commercial Marketing offers & promotions at par with global benchmarks of customer productivity.
Encourages and builds mutual trust, respect, and cooperation among Partners & team members.
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Establishes and maintains open, collaborative relationships with Partners and colleagues and entire food & beverage & retail teams by soliciting employee feedback, utilizing the "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Identifies the developmental needs of Partners and colleagues and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting partners to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Leads BIALs coaching platforms.
Qualifications and Skills
Graduate / Post Graduate
10 - 15 years of experience into F&B, Retail, FMCG industries.
