
Executive – Digital Sales
5 hours ago
Job Description
We're hiring a remote Booking Executive to handle online customer interactions and convert inquiries into confirmed bookings for our beauty & wellness services in the UAE market. You'll manage chats/calls, keep the schedule full, and deliver an excellent client experience while meeting sales targets.
Key Responsibilities
- Handle customer inquiries via Our Multichannel Inbox.
- Convert inbound leads into confirmed bookings; follow up on pending quotes.
- Upsell/cross-sell services, add-ons, and packages (massage, facials, nails, etc.).
- Manage calendars/therapist availability and minimize idle gaps.
- Record accurate client details and notes in the CRM/booking system.
- Process payment links, deposits, and confirmations; share pre-/post-care instructions.
- Prepare shift handovers and basic reports (conversion rate, cancellations, feedback).
- Resolve complaints professionally and escalate when needed.
- Collaborate daily with Dubai operations for routing and schedule changes.
Requirements
- 1–3 years in digital sales / online customer service / contact center (spa/salon/hospitality experience is a plus).
- Excellent English; + arabic is an advantage.
- Comfortable with VoIP calling and a CRM/booking tool.
- Target-driven, organized, and fast with typing and multitasking.
- Stable internet, reliable laptop/PC, headset, and a quiet workspace.
- Able to work UAE hours (Gulf Standard Time) on rotating evening/weekend shifts.
- Based in
India, Sri Lanka or Philippines
with valid right to work.
Work Type: Full-time, Remote.
Schedule: 6 days/week; shift coverage aligned to 10:00–24:00 UAE (rotational)
Compensation: Competitive salary + sales incentives; benefits as per company policy
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