Support Analyst
3 weeks ago
Direct Responsibilities
• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management • Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Contributing Responsibilities
• Analyzing/documenting problems, recommending solutions, & initiating corrective action • Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation, Technical & Behavioral Competencies • Hands on knowledge in SQL/Oracle
• Knowledge in Business Objects would be good.
• Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options. • Knowledge on ITIL process
Experience: 2 to 7 Years
Location : Mumbai
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Support Analyst
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