Support Analyst

3 weeks ago


Mumbai Metropolitan Region, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

Direct Responsibilities

• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.

• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.

• Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box.

• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management • Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.

• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Contributing Responsibilities

• Analyzing/documenting problems, recommending solutions, & initiating corrective action • Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work

• Responsible for UAT/PROD deployment & validation, Technical & Behavioral Competencies • Hands on knowledge in SQL/Oracle

• Knowledge in Business Objects would be good.

• Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options. • Knowledge on ITIL process


Experience: 2 to 7 Years

Location : Mumbai


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