ServiceNow Development Lead

Requisition ID: 277238  

•  Relocation Authorized: None  
• Telework Type: Part-Time Telework  
• Work Location: New Delhi  

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.

Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994. Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.

Job Summary:

At Bechtel, we are seeking a highly skilled ServiceNow Development Lead with minimum 8 years of experience to join our dynamic team. The ideal candidate will have extensive expertise in ServiceNow development, a strong leadership ability to guide a team effectively, and the capability to engage directly with business analysts and stakeholders to understand business requirements and deliver solutions that meet their needs. The role requires in-depth knowledge of various ServiceNow modules and a proven track record of successful project implementations.

Major Responsibilities:

• Proficiency in JavaScript, AngularJS, HTML, CSS, and XML with hands-on experience in ServiceNow scripting.
• Proficient in configuring various ServiceNow modules, including IT Service Management, HR Service Delivery, IT Business Management, and Governance, Risk and Compliance (GRC).
• Design and implement ServiceNow ITOM modules, including Discovery and Orchestration, to gain comprehensive visibility into our IT environment.
• Configure MID Servers and integrate them with variety of network devices, servers, and applications for automated asset discovery.
• Exposure to Virtual Agent and Agent Workspace.
• Experience on Workflows, Flow Designer, SLAs, UI Pages, UI Macros, UI Actions, UI Policy, Events, Notifications, View, Reports, Dashboards, Transform Maps, Service Portals, and other administrative functions within the ServiceNow platform.
• Skilled in integrating ServiceNow with third-party systems using REST/SOAP APIs. Experienced in complex ServiceNow environments with integrations like LDAP, Active Directory, SSO, and Service Graph Connector.
• Strong knowledge and hands-on experience with the ServiceNow platform, including modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset and Configuration Management.
• Strong strategic planning capabilities, including developing comprehensive project plans with achievable goals, establishing clear timelines, and coordinating across cross-functional teams.
• Excellent teamwork and collaboration skills, with a customer-focused mindset and a commitment to delivering exceptional service. Develops systems integrations and process automation, which fully utilizes the platform workflow capabilities.
• Works with ServiceNow Business Analyst and Developer to build requested services and tasks using workflows to manage processes and meet business requirements.
• Provides configuration assistance to developers.
• Collaborates with other teams to design and implement data feeds and interfaces with other systems, including databases, monitoring tools, etc.
• Manages direct team plus matrixed resources to introduce and maintain platform integrations.
• Host/participate in project-related meetings and host ongoing governance meetings.
• Manage vendor resources to help introduce and maintain ServiceNow integrations.
• Maintains a standard for day 2 operations of ServiceNow capabilities.
• Manages Platform Operations workload and SLAs.
• Defines change management process for the ServiceNow Platform.
• Work closely with platform owner and Process Leader on tying business to platform integration requirements.
• Provides advice on how business services are delivered with a vision for improvement.
• Take an advisory role in the configuration of the ServiceNow Platform
• Participates in process story discussions.
• Responsible for ServiceNow overall costs, budgeting, and payment to ServiceNow and selected integrations.
• Participates in upgrade planning and execution.
• Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation and rollout phases.
• Broad knowledge of technology infrastructure platforms and previous experience integrating ITSM systems with Enterprise Applications and infrastructure platform
• Familiarity and experience working in an agile development environment.

Education and Experience Requirements:

• Bachelor’s degree in computer science, IT, engineering, or related technical discipline.  
• 8-12 years of experience in ServiceNow development, with a strong understanding of the platform's capabilities and limitations.
• Proven experience leading and managing a team of developers, with excellent interpersonal and communication skills.
• Minimum 8 years of experience on the development, implementation, administration, and support tasks of the ServiceNow platform.

Required Knowledge and Skills:

We look for the following attributes in our successful candidates:

• Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into technical solutions.
• ServiceNow Certified System Administrator.
• Knowledge of web technologies and cloud computing principles for cloud-based platforms that includes SaaS, PaaS, and automation.
• Ability to work on multiple projects simultaneously under tight deadlines.
• Enhance ServiceNow applications, modules, and workflows to meet business requirements while retaining out-of-the-box (OOTB) functionality.
• Strong understanding of ITIL processes.
• Understanding and empathizing with team members' perspectives helps build trust and rapport, leading to a more cohesive and supportive team environment.
• Provide technical guidance and mentorship to junior developers and other team members.
• Ability to adapt to changing circumstances and guide the team through transitions or challenges is key to long-term success.

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at bechtel.com/total-rewards.

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.

Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through five global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals; and Manufacturing & Technology. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.  

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.
Bechtel employees are required to be vaccinated for COVID-19 or show proof of a negative test result prior to accessing Bechtel sites/facilities to the extent required by applicable law or by customer requirements.