Salesforce ServiceMax Solution Architect

4 weeks ago

Anywhere in IndiaMultiple Locations MarketScope Full time

Job Description :


- 12+ years of experience a professional Services Technical Architect will be responsible for defining business requirements, solution architecture, and assisting with organizing the implementation.


- The Technical Architect may also act as a Subject Matter Expert providing customization, development, and integration support for ServiceMax Projects. Requires a driven individual who has worked as Solution Architect, Technical Lead, or Senior Developer.

- Deliver full lifecycle ServiceMax implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) while being ready to roll-up your sleeves and be hands on when necessary.

- Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client's business needs

- Support clients with Integrations using common middleware tools and standard SFDC components

- Support clients and internal consultants with master data management best practices

- Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)

- Translate complex technical issues into terms that can be understood by business users and Executive Sponsor

- Balance and prioritize multiple concurrent projects with minimal input from management

- Estimate technical project components taking client infrastructure and project methodology into account

- Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product

- Integration experience with Salesforce.com components including but not limited to API's, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders

- Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica

- Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements

- Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions

- In Depth understanding of all business scenarios achievable from out of the box Salesforce Service Cloud.

- Must have experience & technical understanding (data model & processes) on ServiceMax implementation.

- Must have experience with Salesforce Classic to Lightning migration.

- Must have understanding on the CTI integration between Genesys and Salesforce.

- Well versed with Salesforce security Model. (Specially role-based sharing model)

- Must have SFDC Certified Developer (Platform Developer I & PD2) and Salesforce Administrator Certified

- Exposure to Salesforce Data Masking scenarios

- Strong LWC development skills.

- At least 6 years' experience developing Salesforce customizations (Apex/VF), integrations, and developing and implementing data migrations.

- A minimum of 4 years' experience of creating the technical architecture for complex Salesforce implementations

- A demonstrated ability in technology implementation for full life cycle enterprise software projects (5 years, minimum)

- Exposure in Global Design templates for large scale enterprises with multiple business units

- Advanced knowledge and experience of implementing Lightning Components

- Expert knowledge around configuration, integration, and customization (Apex, Triggers, Batch Apex, SOQL, SOSL, consuming and providing REST/SOAP API, WSDL, Force.com Migration Tool)

- Experience working in Visual Studio Code, GitLab for code repository.

- Declarative customization including the creation of Custom objects, Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards

- To understand the full extent of the solution, integration components and how they fit into the Salesforce architecture.

- Develop strategies to solve complex technical challenges.

- Lead the technical delivery of Salesforce implementations.

- Coach and mentor junior technical team members.

- Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.

- Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.

- Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives and innovate ways to meet mission goals successfully.

- Interact directly with clients, managers and end-users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.

- Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.

- Oversee and govern the implementation along with the team of developers.

- List & review the list of Standard Objects which are currently used by the customer, ensure the availability of these objects in Lightning & plan the next steps accordingly

- Developing troubleshooting programs and supervising system modifications.

Personal Characteristics :

- A natural leader who can guide a team designing and building apps on the Salesforce platform.

- A strong communicator who facilitates team collaboration and combined team effort

- Ability to simplify concepts, processes, and information.

- Strong relationship management skills and able to both manage and balance stakeholder expectations.

- Strong analytic and problem-solving skills

- Strong technical skills within complex enterprise architecture

- Excellent organizational skills with proactive approach to workloads

(ref:hirist.tech)

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