Technical Account Manager

4 days ago

Delhi, India Muses Consulting Studio Full time
Hi At your core, you are a salesperson, who is ruthless in their outreach and networking skills and feels energized by client interactions. You know how to understand client needs and monetize their solutions, drafting scopes and proposals. You like keeping your word and are capable of guiding operational teams to develop and implement strategic plans. You are a stickler for communication, deadlines, and quality of work, and refuse to settle for anything but the best. We love it, and we want you to do all this, and so much more, at Muses. Welcome to the team

Company Description

Muses Consulting Studio is the premier marketplace for student services, facilitating partnerships between student groups and companies. Our past expertise ranges from content creation, marketing- campaigns, campus ambassadorship, and product development to data engineering, software development, user testing, market research, and analytics.

Muses has a history of successful collaborations with industry leaders such as Amazon Studios, Warner Brothers, McDonald's, and Doordash, as well as numerous innovative startups, many of which boast backing from prestigious accelerators like Y Combinator (YC) and Techstars.

We're on the hunt for someone who understands what makes the youth, the Muses of the future, and the clients that can partner with them, tick. Think of somebody caffeinated and wide-eyed who is ready to work very very VERY hard.

Roles and Responsibilities:

As the Technical Account Manager at Muses, you will play a key role in building and maintaining strong relationships with our clients who are looking to contract us for technical work. You will serve as the main point of contact for client inquiries, concerns, and feedback, and will work closely with internal teams to ensure client satisfaction and drive revenue growth.

Technical Business Development:

Hunt for potential clients, pitch our technical solutions, and drive revenue growth by expanding our client base in the software engineering domain.Client Relationship Management:

Be the go-to person for client inquiries, requests, and escalations in technical projects, ensuring their satisfaction and driving retention.Account Strategy and Planning: Develop and implement strategic account plans to achieve client goals and objectives. Collaborate with internal university teams,, to align strategies and deliver value to clients. Identify opportunities for upselling and cross-selling additional products or services to existing clients.Client Communication and Engagement: Communicate regularly with clients through phone calls, emails, and meetings to provide updates on project status, deliverables, and milestones.Coordinate client meetings and presentations to review progress, discuss strategy, and gather feedback. Ensure that client expectations are met or exceeded by delivering high-quality service and solutions.Issue Resolution and Problem-Solving: Proactively identify and address any issues or challenges that may arise during the course of the client relationship. Work closely with internal teams to resolve client issues in a timely and satisfactory manner. Escalate unresolved issues to appropriate stakeholders and follow up to ensure resolution.Performance Tracking and Reporting: Monitor key performance metrics, including client satisfaction, retention rates, and revenue growth. Prepare regular reports and presentations for management on account performance, highlighting successes, challenges, and opportunities for improvement. Forecast revenue projections and track progress against targets.

Qualifications:

Bachelor's degree in a relevant technical field.Experience in technical account management or business development with a strong track record of managing software engineering projects and building client relationships.Ability to work effectively in a fast-paced, dynamic environment.

Note: Please note that this position requires availability primarily during EST and PST hours, which falls in the timeframe of 7:00 PM - 6:00 AM IST. We request that only candidates who can work within these specified hours apply. This role is entirely remote.

Language: EnglishExperience Level: Entry or Mid Level

We are a small startup with

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