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State DASS Support
2 months ago
We at Jio are hiring for State DASS Support - Vijayawada, Andhra Pradesh
Requirements
Experience: 08- 17 years (Preferred industry - DTH, Telecom)
Education: Engineering Graduate
Job Description
- To establish and maintain Jio Point Service
- To liaison with DASS team with Jio Point team & S&D team for service operations
- To ensure customer satisfaction, to avoid escalation of issues
- To ensure service policy adherence by Jio Point personnel
- To be responsible and accountable for Service Deliverables in the Jio Point and Jio Store/MiniDX
- To ensure coordination between Jio point & Jio Centre to support walk in customers
- To balance the flow of incoming calls at JP/JC & ensure load balancing at various jio point
- Manage & Monitor KPIs of JP, within guidelines given
- Ensuring adequate amount of manpower to cater to all customer Calls
- To motivate the team to enhance performance levels by identifying gaps / needs and providing necessary skills / training
- To mentor and counsel JP/JC DRS if required.
- To motivate the SPC/Trainer so as to ensure that they deliver.
Skill Sets
- Customer service for mobility products
- After sales network setup
- Carry-in service operations
