Lead IT Support Engineer
4 weeks ago
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now
- You will lead, mentor and provide technical guidance to support engineers.
- You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users
- You support and collaborate with team members across countries.
- You will own all incidents and fault requests including prioritizations, classification and routing.
- You will resolve complex technical issues efficiently with IT Software and prioritising a high volume of IT support tickets on Service-Now.
- You will contribute to Active notification of users about the current processing status.
- You will Jointly define, update escalations and follow communication matrix.
- You will explore and learn knowledge base on Service Now which is available with over 2,000 articles.
- You show extreme work ethics and integrity toDefine the SLA’s.
- Must have fulltime Bachelor’s Degree preferably B.Sc. (CS) / BCA / B.E / B.Tech.
- 7+ years of relevant work experience in IT Support with atleast 1 year of experience in leading the IT help desk.
- Strong experience on MAC OS and Windows systems.
- Good experience working on Azure Cloud workspace.
- Experience working on Active Directory user support.
- Good Troubleshooting skills.
- Good to have experience working on ticketing system such as Service Now.
- Should be comfortable working on rotational shifts.
- Should have strong communication (English) skills.
SIXT is the company with legacy of more than a century offering healthy work environment, friendly work culture and continuous learning. The leadership here believes in team empowerment and challenging opportunities are offered to solve real world problems.
About the department: Engineers take note: cutting edge technology is waiting for you We don't buy, we primarily do it all ourselves: all core systems, whether in the area of car sharing, car rental, ride hailing and much more, are developed and operated by SIXT itself. Our technical scope ranges from cloud and on-site operations through agile software development. We rely on state-of-the-art frameworks and architectures and strive for a long-term technical approach. Exciting? Then apply now
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now
-
BMC SM Lead
1 week ago
India IT Full timeJob description :Job Title : BMC ITSM Lead.Experience : 5-6 years.Number of Resources : 1Skills Required : BMC Installation, Configuration, and Customization : Demonstrated experience in installing, configuring, and customizing BMC IT Service Management (ITSM) suite or similar BMC products. Troubleshooting Critical Issues : Proven ability to support critical...
-
india We IT Global AB Full timeJob Description Assignment Description and RequirementsElectrification is a key strategic priority, and its success will ultimately define the future of the company. The organization is a crucial enabler for all battery products, striving to deliver the best battery solutions in terms of time, cost, and quality. At the center of this transformation, the...
-
india We IT Global AB Full timeJob Description Assignment Description and RequirementsElectrification is a key strategic priority, and its success will ultimately define the future of the company. The organization is a crucial enabler for all battery products, striving to deliver the best battery solutions in terms of time, cost, and quality. At the center of this transformation, the...
-
Operations Specialist
1 month ago
india Data Engineer Academy Full timeJob Title: Operations Analyst Location : Remote Company Overview: Data Engineering Academy is a pioneering force in data engineering education, founded by FAANG data engineers with extensive industry expertise. Our platform provides comprehensive programs tailored to empower aspiring data engineers, equipping them with the skills and confidence necessary...
-
Operations Specialist
1 month ago
india Data Engineer Academy Full timeJob Title: Operations Analyst Location : Remote Company Overview: Data Engineering Academy is a pioneering force in data engineering education, founded by FAANG data engineers with extensive industry expertise. Our platform provides comprehensive programs tailored to empower aspiring data engineers, equipping them with the skills and confidence necessary...
-
Operations Specialist
7 days ago
India Data Engineer Academy Full timeJob Title: Operations Analyst Location : Remote Company Overview: Data Engineering Academy is a pioneering force in data engineering education, founded by FAANG data engineers with extensive industry expertise. Our platform provides comprehensive programs tailored to empower aspiring data engineers, equipping them with the skills and confidence necessary...
-
Structural Engineer
1 week ago
India My Support Staff Full timeJob Description We are seeking a highly motivated and experienced Structural Engineer to join a leading Structural Engineering Firm in Memphis, TN. Responsibilities: Conduct structural analyses and inspections of residential, commercial, industrial, and historical buildings.Prepare detailed construction documents, including calculations, drawings, and...
-
Product Support
1 month ago
india Jonas Software UK Full timeDescription : Job Title: Product Support – Support Lead Band D Job Summary/Objective: Product Support is a function with our professional services organisation is the face of our clients who use our software products and services. Product Support is a key function within our organisation responsible for ensuring the software product and...
-
Product Support
3 weeks ago
india Jonas Software UK Full timeDescription : Job Title: Product Support – Support Lead Band D Job Summary/Objective: Product Support is a function with our professional services organisation is the face of our clients who use our software products and services. Product Support is a key function within our organisation responsible for ensuring the software product and...
-
Production Support Lead
4 days ago
india Getinz Full timeIncident Management and Response: Capability to lead a support team and respond to incidents promptly, follow incident management procedures, and coordinate with cross-functional teams for resolution. Understanding of incident severity levels and appropriate escalation paths AWS proficiency Should be very good with AWS services relevant to hosting web...
-
india AEONOVATECH PRIVATE LIMITED Full timeExperience Requirement:- Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support, with hands-on expertise in integration solutions, BMIDE, ITK customization, and SOA.Role Overview: As a Teamcenter Lead specializing in Level 3 (L3) support, you will be responsible for providing advanced technical support and guidance to resolve complex...
-
india AEONOVATECH PRIVATE LIMITED Full timeExperience Requirement:- Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support, with hands-on expertise in integration solutions, BMIDE, ITK customization, and SOA.Role Overview: As a Teamcenter Lead specializing in Level 3 (L3) support, you will be responsible for providing advanced technical support and guidance to resolve complex...
-
Outbound Call
1 month ago
india Phoenix Support Services Full timeJob Description This is a remote position. The Outbound Call / Lead Generation Specialist works as part of the Business Development Team and reports to the Team Manager. S/he handles administrative duties and assists the business development team in gaining and keeping customers. Specifically, they are responsible for the following:Duties and...
-
India AEONOVATECH PRIVATE LIMITED Full timeExperience Requirement:Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support, with hands-on expertise in integration solutions, BMIDE, ITK customization, and SOA.Job Title: Teamcenter LeadCompany: InnovateTech SolutionsRole Overview:As a Teamcenter Lead specializing in Level 3 (L3) support, you will be responsible for providing advanced...
-
Data Engineer
1 week ago
India Neurones IT Asia Full timeAs a Data engineer, you will be a part of a highly qualified team, leading the delivery of modern data platforms using Azure Services and Databricks.Designing and delivering software using an agile and iterative approach based on Scrum or KanbanFollowing and contributing to improvement of client's software engineering practices e.g., source code management,...
-
Data Engineer
1 week ago
india Neurones IT Asia Full timeAs a Data engineer , you will be a part of a highly qualified team, leading the delivery of modern data platforms using Azure Services and Databricks . Designing and delivering software using an agile and iterative approach based on Scrum or Kanban Following and contributing to improvement of client's software engineering practices e.g., source code...
-
Technical Support Lead
1 week ago
India People Squad Full timeJob Description Our client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the...
-
Technical Support Lead
3 weeks ago
india People Squad Full timeJob Description Our client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the...
-
Technical Support Lead
1 month ago
india People Squad Full timeJob Description Our client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the...
-
Technical Support Engineer
6 days ago
india Adiga Full timeJob Description Job Title: Technical Support EngineerRFQID: 49077Company: Main Swedish Railway companyMax Price rate (SEK/h): 716Location: StockholmStart date: 2024-06-17End date: 2024-12-31Responsibilities:- Provide technical support to the main Swedish railway company in sourcing alternative suppliers for parts and consumables.- Support the main Swedish...
