Current jobs related to Technical Support Lead - India - People Squad
-
Technical Support Manager
3 months ago
India interface.ai Full timeGet To Know Us First!About the jobInterface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and...
-
Technical Lead
2 days ago
india Dreamz Consultants Full timeDreamz requires for an esteemed client - Tech Lead: ∙Candidate must have 8+ Years of solid Microservices & 3rd party API integrations experience ∙Having hands on experience on Java, Microservices, Spring Boot, BPMN, Flowable ,Postgres ∙Desirable Skills: Payments Domain Security standards, Cloud exposure (Preferred AWS), Docker, Kubernetes, Angular,...
-
Technical Lead
2 weeks ago
India Firstsource Full timeAbout Firstsource :A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer...
-
Technical Lead
2 weeks ago
India Firstsource Full timeAbout Firstsource : A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer...
-
Technical Support Engineer
2 days ago
india zenda Full timeCompany Background:zenda is a financial technology partner to schools, colleges & nurseries, building products exclusively for the education sector. It helps institutions improve collection efficiency, digitize all payments and offers flexibility to parents.Launched in 2021, zenda is present in 40% of all UAE K-12 schools and ~600 schools across markets,...
-
Technical Lead
2 weeks ago
India ViaPlus Full timeViaPlus is looking for a dynamic Java Technical Leaders - who are inherently driven and fascinated by the art and science of application and product development. We will equip you with the best development methodologies and architecture to deliver top notch products. results. As a Technical Lead, you will be enthused by working on a wide-range of...
-
Technical Product Support Specialist
2 days ago
India BirdChime Full timeCompany DescriptionBirdChime is a leading Shopify Apps development firm. Role DescriptionThis is a full-time remote role for a Technical Product Support Specialist at BirdChime. The Technical Product Support Specialist will be responsible for providing technical and product support to customers, troubleshooting technical issues, analyzing data, and improving...
-
Technical Product Support Specialist
24 hours ago
india BirdChime Full timeCompany Description BirdChime is a leading Shopify Apps development firm. Role Description This is a full-time remote role for a Technical Product Support Specialist at BirdChime. The Technical Product Support Specialist will be responsible for providing technical and product support to customers, troubleshooting technical issues, analyzing data, and...
-
Technical Product Support Specialist
2 days ago
india BirdChime Full timeCompany DescriptionBirdChime is a leading Shopify Apps development firm. Role DescriptionThis is a full-time remote role for a Technical Product Support Specialist at BirdChime. The Technical Product Support Specialist will be responsible for providing technical and product support to customers, troubleshooting technical issues, analyzing data, and improving...
-
Technical Support Associate
2 days ago
india Infiflex Technologies Pvt. Ltd. Full timeAbout Us:Infiflex Technologies is a dynamic and innovative company committed to providing exceptional support and solutions to our clients. We are looking for a motivated Technical Support Associate to join our team and assist our clients in maximizing their use of Microsoft 365.Job Summary:As a Technical Support Associate, you will be the first point of...
-
Technical Support Engineer
2 weeks ago
India Logilite Technologies Full timeLogilite Technologies is a consulting and services company based in Ahmedabad, specializing in providing enterprise technology solutions to SME clients across various industries. The company focuses on highly customizable and extensible open source ERP solutions, offering services such as business analysis, ERP implementation, cloud hosting, networking,...
-
Technical Lead
2 hours ago
india Gamemano Full timeJob Description: As a Technical Lead, you will leverage your expertise in website development, AWS cloud infrastructure, and SendGrid to manage and deploy solutions that drive our business forward. You will lead a team of web developers, oversee project delivery, and ensure high standards of quality and performance. Key Responsibilities: Leadership &...
-
Technical Support Coordinator
2 days ago
india SGK Full timeJob Overview:We are seeking a skilled and dedicated Coordinator for Technical Support to join our team. The ideal candidate will have minimum 2 to 4 years of experience in technical support, with a strong understanding of configuring Elasticsearch and Kibana, creating dashboards in Kibana and Grafana, and basic knowledge of AWS and scripting. You will be...
-
Technical Support Engineer
4 weeks ago
India Insight Global Full timeJOB DESCRIPTIONResponsibilities• Troubleshoot & provide L2\L3 support to technical problems• Work on multiple incidents and projects simultaneously• Investigate service interruptions and drive the swift resolution• Assist in ensuring the future stability of infrastructure and customer data• Create content for technical solutions which contributes...
-
SAP Hybris Technical Lead
1 month ago
India RapidBrains Full timeJob Title: SAP Hybris Technical LeadExperience:7+YearsLocation: Remote (Onsite may be required upon client request, with potential travel to Saudi Arabia as part of the project)Shift timing : 12 pm to 9 pm or 3pm to 12 am (Friday and Sat off)We are seeking a highly skilled SAP Hybris Technical Lead to join our dynamic team. The ideal candidate will have...
-
Lead- Technical Safety
5 months ago
india Larsen & Toubro Full timeScope Of Work*PrimaryShared Across Functionally•Finalize requirements for HSE Studies such as FHA, QRA, Bow-tie, SIL, F&G Detectors Mapping, HFE, EIA, Noise Study, RAM, etc. and review and implement recommendations in detailed design.•Ensure that all work performed complies fully with all applicable codes, regulations etc., as well as company design...
-
Lead- Technical Safety
2 days ago
india Larsen & Toubro Full timeScope Of Work*PrimaryShared Across Functionally•Finalize requirements for HSE Studies such as FHA, QRA, Bow-tie, SIL, F&G Detectors Mapping, HFE, EIA, Noise Study, RAM, etc. and review and implement recommendations in detailed design. •Ensure that all work performed complies fully with all applicable codes, regulations etc., as well as company design...
-
Technical Lead
2 days ago
india Infinx Full timeTechnical Lead – EngineeringLocation - Bangalore/PuneCompany Description Infinx is a healthcare payments solutions company developing next generation of cloud-based SaaS products that synergizes human expertise with artificial intelligence to help customers preserve and maximize revenue across the entire revenue cycle in US healthcare. Responsibilities:...
-
Technical Lead
1 week ago
india Link Group Full timeOverview Help us build the right things! MUFG is on a journey to deliver insight driven products and services, that matter to our clients. Our growth historically has come from mergers and acquisitions, however increasingly there is a real need for us to build capability in understanding unmet needs, ideating to solve those needs, designing good...
-
Technical Lead
2 days ago
india Link Group Full timeOverview Help us build the right things! MUFG is on a journey to deliver insight driven products and services, that matter to our clients. Our growth historically has come from mergers and acquisitions, however increasingly there is a real need for us to build capability in understanding unmet needs, ideating to solve those needs, designing good...
Technical Support Lead
3 months ago
Our client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the retail and trade sectors both in the UK and Europe.
So who are we looking for?
A fantastic opportunity to be a Technical Support lead in our Customer Support department. Dealing with a variety of B2B & B2C customers and being the escalation point for customer support. Leading Internal Technical Support through customer engagement of our soon to be launched latest connected product offering.
Interaction with a variety of people in the business to support the customers and customer support department through any technical troubleshooting and ensuring customer excellence be a key driver along with empowering the customer with product knowledge.
Responsibilities
- Responsible for leading the second line Technical Support solution and escalating to third line external support when required.
- Using a variety of troubleshooting techniques ensuring the customer receives a first-time fix / solution whilst also helping the customer to be empowered to be able to navigate, troubleshoot & install product themselves moving forward.
- Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Listen attentively to customer concerns, ask probing questions to understand the issue, and provide appropriate solutions or troubleshooting steps.
- Develop a comprehensive understanding of the company's products, features, and functionalities.
- Stay informed about product updates, new releases, and industry trends to provide accurate and up-to-date information to customers.
- Challenge the status quo to do things better, continuously assess our products then make suggested improvements via the appropriate channel / stakeholder.
- Collaborate with other areas of the business where appropriate to assist in ensuring our customers receive the best customer experience possible.
- Proven experience in a technical support role.
- Strong technical aptitude and troubleshooting skills, with proficiency in diagnosing hardware, software, and network issues.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
- Customer-centric mindset with a passion for delivering exceptional service and support.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Familiarity with help desk software, CRM systems, and remote support tools.
- Stay updated on industry trends, best practices, and advancements in technology relevant to training and technical support.
- High school diploma or equivalent: In Computer Science, Information Technology, or related field preferred.
- A natural ability for learning about technical products and interlink / applications.
- A hunger and excitement to work for a fast-growing business.
- Experience in an engineering/technology led organisation.
- A willingness to roll-up sleeves, be flexible, and take responsibility.
- A clear and effective communicator
- Charismatic with a sense of fun
- Desire to succeed and deliver exceptional output
- People driven and results orientated
- Confident with a strong self-belief and a positive attitude
- Problem-solver who takes ownership and will chase down problems to resolution
- This is a full time role at 37.5hrs per week.
- We are open from 9.00am to 5.30pm
- We are offering circa £28,000 for this role.
- Private Medical Health insurance is available.
Technical Customer Support
