Aeonovatech - Teamcenter Lead - Technical Support

1 month ago

india AEONOVATECH PRIVATE LIMITED Full time

Experience Requirement:

- Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support, with hands-on expertise in integration solutions, BMIDE, ITK customization, and SOA.

Role Overview:


As a Teamcenter Lead specializing in Level 3 (L3) support, you will be responsible for providing advanced technical support and guidance to resolve complex issues and challenges encountered in Teamcenter environments.

Your role will involve leading a team of support engineers, designing and implementing integration solutions, and leveraging BMIDE, ITK customization, and SOA to address critical support issues effectively.

Key Responsibilities:

1. Teamcenter L3 Support Leadership:

- Lead the Level 3 (L3) support team responsible for troubleshooting and resolving complex technical issues in Teamcenter environments.

- Provide guidance and mentorship to support engineers, ensuring timely resolution of support tickets and incidents.

2. Integration Solutions Design:

- Design and implement integration solutions to address complex technical challenges encountered in Teamcenter environments.

- Utilize BMIDE, ITK customization, and SOA to develop custom solutions tailored to specific support requirements.

3. Advanced Technical Support:

- Serve as a subject matter expert in Teamcenter, providing advanced technical support and guidance to resolve escalated issues and incidents.

- Collaborate with internal and external stakeholders to analyze and troubleshoot complex technical problems.

4. Continuous Improvement:

- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of Level 3 (L3) support processes and workflows.

- Identify opportunities for automation and optimization to streamline support operations.

Mandatory Skills:

- Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support.

- Hands-on experience in integration solutions design and development.

- Proficiency in BMIDE (Business Modeler Integrated Development Environment), ITK (Integration Toolkit), and SOA (Service-Oriented Architecture).

Desired Skills:

- Experience in leading support teams and managing escalated technical issues.

- Strong problem-solving abilities and attention to Minimum 7 years of experience in leading Teamcenter Level 3 (L3) support.

- Proven track record in providing advanced technical support for complex Teamcenter environments.

- Excellent communication and leadership skills.

- Bachelor's degree in Engineering, Computer Science, or related field (preferred).

(ref:hirist.tech)

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