Delivery Manager
4 days ago
Delivery Manager
Location: Borivali, Mumbai
Company: OpenSpace Services Pvt Ltd
About Us:
OpenSpace Services provides comprehensive solutions, driving Digital Transformation across AI/ML, Data Analytics, and Web & Mobile Application Development. From strategy to support, we deliver top-quality products empowering clients to achieve their objectives.
Key Responsibilities:
- Financial Oversight:
- Monitor project profitability, maintaining a margin of at least 35% on all engagements.
- Manage resource allocation effectively to avoid budget overruns.
- Regularly review and forecast project budgets, providing actionable insights to improve cost efficiency.
- Client and Stakeholder Management:
- Achieve a Net Promoter Score (NPS) of 8 or above from clients.
- Conduct bi-weekly client review meetings to ensure alignment on project goals and timelines.
- Build and maintain long-term relationships with key clients, ensuring repeat business and referrals.
- Project Delivery:
- Ensure 95% on-time delivery of projects within scope and budget.
- Track and report project progress using tools like Jira or Trello, with weekly updates to stakeholders.
- Resolve project risks proactively, with a documented action plan for each identified risk.
- Team Coordination and Management:
- Maintain team utilization above 85% for delivery resources.
- Facilitate monthly training sessions to upskill team members on emerging technologies.
- Conduct performance reviews and set individual development plans for all team members.
- Process Optimization:
- Implement standardized delivery processes to improve efficiency by 10% quarter-over-quarter.
- Conduct bi-annual process audits and report findings with actionable recommendations.
- Compliance and Reporting:
- Ensure 100% compliance with contractual obligations and delivery SLAs.
- Submit monthly project health reports, highlighting key achievements, challenges, and plans for improvement.
Qualifications and Skills:
- Experience:
- 12+ years of experience in IT services delivery, with at least 3 years in a delivery leadership role.
- Proven track record in managing and delivering multiple concurrent IT projects.
- Technical Expertise:
- Familiarity with cloud-based solutions (AWS, Azure) and agile project management methodologies.
- Proficient in operational analytics and reporting tools.
- Leadership and Communication:
- Strong team building and leadership skills, with the ability to inspire and manage diverse teams.
- Excellent client communication and relationship management skills.
- Business Acumen:
- Solid understanding of project budgeting and financial tracking.
- Ability to identify improvement areas and implement data-driven solutions.
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Delivery Manager
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Mumbai Metropolitan Region, India OPENSPACE SERVICES PVT. LTD. Full timeDelivery Manager Location: Borivali, Mumbai Company: OpenSpace Services Pvt Ltd About Us: OpenSpace Services provides comprehensive solutions, driving Digital Transformation across AI/ML, Data Analytics, and Web & Mobile Application Development. From strategy to support, we deliver top-quality products empowering clients to achieve their objectives. Key...
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