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Job Description: Business Operations Manager / Analyst / SpecialistPosition OverviewWe are seeking a seasonedBusiness Operations professionalwith8–15 years of experiencein managing and optimizing end-to-end operations. The ideal candidate will bring expertise fromPharma, E-commerce, or Retail industries , with a proven track record inprocess excellence, compliance, internal stakeholder management, and P&L ownership . This role requires a strategic leader who can balance operational detail with financial accountability, driving efficiency and growth across the organization.Key ResponsibilitiesOperational Strategy & ExecutionLead and overseeend-to-end business operations , including supply chain, vendor management, compliance, and customer service.Design and implementprocess improvement initiativesto enhance efficiency and reduce costs.Align operational workflows with organizational goals and industry best practices.P&L ManagementOwn and managebusiness unit P&L , ensuring profitability, cost optimization, and revenue growth.Monitor financial performance, prepare variance analyses, and recommend corrective actions.Collaborate with finance teams to align operational decisions withbudgetary and financial goals .Data & Performance ManagementAnalyze operational data to identify trends, risks, and opportunities.Build dashboards and reports forKPI tracking, forecasting, and decision-making .Drive ROI-focused initiatives across projects.Compliance & Risk ManagementEnsure adherence toregulatory requirements(especially in Pharma and Retail).Establish and monitorquality assurance frameworks .Mitigate operational risks through proactive planning and audits.Internal Stakeholder ManagementAct as abridge between leadership and operational teams , ensuring alignment on priorities and execution.Partner with HR, Finance, Marketing, Tech, and Supply Chain teams to drivecross-functional collaboration .Influence stakeholders throughdata-driven insights and strategic recommendations .Leadership & People ManagementMentor and manage operational teams, fostering a culture of accountability and excellence.Lead change management initiatives to support organizational growth.Build strong vendor and external stakeholder relationships.QualificationsEducation:Bachelor of Technology (B.Tech)fromtop-tier colleges/universities(mandatory).MBA/PGDM from reputed B-schoolspreferred but not mandatory.Experience:8–15 years inbusiness operations, process management, or strategy , preferably inPharma, E-commerce, or Retail .Skills:Strong expertise inprocess optimization, compliance, and operational excellence .Proven ability inP&L management and financial accountability .Proficiency inERP systems, data analytics tools (Excel, Power BI, Tableau), and automation platforms .Excellent leadership, communication, and stakeholder management skills.Ability to thrive in fast-paced, dynamic environments.Preferred Industry BackgroundPharma:Regulatory compliance, supply chain management, documentation precision.E-commerce:Logistics, vendor management, customer operations, digital workflows.Retail:Inventory optimization, sales operations, multi-channel coordination.Key AttributesStrategic thinker with aprocess-driven and financially astute mindset .Strong analytical and problem-solving skills.Ability to balanceoperational detail with big-picture strategy and financial outcomes .Proven track record ofleading teams, managing stakeholders, and delivering measurable results .
