Technical support engineer

Good day,We have immediate opportunity for IT Support Engineer ( ITIL must )Job Role: IT Support Engineer.Job Location: Kharadi, PuneExperience- 3 Yrs+Notice Period : Immediate to 30 DaysAbout Company:At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honoured with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 13,950+ and has 52 offices in 20 countries within key global markets. For more information on the company, please visit our website or community.Diversity, Equity, and Inclusion:Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.About the Role:We are seeking a motivated and proactive Junior IT Service Support Coordinator to join our team. This entry-level position offers an excellent opportunity to develop foundational skills in IT service management, support, and operations. You will work alongside experienced professionals to assist in delivering high-quality IT services, supporting users, and gaining valuable experience across various IT functions.Key Responsibilities:Provide first-line support to users for hardware, software, and network issues, ensuring timely resolution or escalation.Assist in documenting incident and service requests accurately using IT service management tools.Support the maintenance and administration of IT assets and equipment.Participate in team meetings and contribute to problem-solving efforts.Learn and follow established procedures for incident and problem management.Assist in tracking and managing risks and issues under supervision.Support ongoing IT projects and transition activities as needed.Contribute to continuous improvements in service delivery processes.Maintain professional communication with users at all levels.Qualifications & Skills:Basic understanding of IT concepts, systems, and technologies.Good communication and interpersonal skills.Willingness to learn and develop in the field of IT Service Management.Ability to follow instructions and structured processes.Strong problem-solving skills and attention to detail.Prior customer service experience is a plus.Must be proactive, adaptable, and eager to contribute.Certifications (Preferred):Comp TIA A+ or equivalent foundational IT certification (or willingness to obtain).Basic understanding of ITIL principles.Attributes & Behaviours:Positive, customer-focused attitude.Ability to work independently and as part of a team.Resilient and able to handle pressure gracefully.Eager to learn and improve skills continuously.Flexibility to adapt to changing priorities.What We Offer:Supportive training and mentorship.Opportunities for professional growth and development.Exposure to a dynamic IT environment.A collaborative and inclusive work culture.If you find this this opportunity interesting kindly share your below details (Mandatory)Total Experience :Experience in Support -Experience in IT Processes –Experience in ITIL-Current CTC-Expected CTC-Notice period-Current Location-If you had gone through any interviews in Synechron before? If yes whenRegards,Recruitment Team, Pune