Product Owner

2 days ago

Hyderabad, India InfoVision Inc Full time

Job Summary:

We are seeking an experienced and highly motivated Product Owner with a strong background in Salesforce Health Cloud, Experience Cloud, and Service Cloud. The ideal candidate will have at least 8 years of experience in product ownership roles and will play a critical part in shaping CRM and patient/member engagement solutions for healthcare clients.

Experience working with Agent Force is a strong plus, as we look to expand adoption of this emerging technology in Salesforce ecosystems.

Required Skills & Experience:

  • 8+ years of total experience as a Product Owner, preferably in healthcare or life sciences domains.
  • Deep hands-on experience with:
  • Salesforce Health Cloud (care programs, patient timelines, care plans)
  • Salesforce Experience Cloud (portals, communities)
  • Salesforce Service Cloud (case routing, omni-channel support)
  • Experience working in Agile/Scrum teams and writing clear, testable user stories.
  • Strong understanding of healthcare workflows, payer/provider operations, and patient/member engagement.
  • Experience managing end-to-end delivery of Salesforce projects in an enterprise environment.
  • Excellent documentation, communication, and stakeholder management skills.
  • Familiarity with tools like JIRA, Confluence, Figma, Lucidchart, or similar.

Nice to Have / Preferred Skills:

  • Experience with or exposure to Agent Force – a plus.
  • Salesforce certifications (one or more preferred):
  • Health Cloud Consultant
  • Experience Cloud Consultant
  • Service Cloud Consultant
  • Certified Scrum Product Owner (CSPO) or PSPO
  • Familiarity with Salesforce Flow, Lightning Components, API integrations (FHIR, HL7).
  • Experience working in a global delivery model (onsite-offshore coordination).

Roles and Responsibilities

  • Act as the Product Owner for Salesforce Health Cloud, Experience Cloud, and Service Cloud implementations.
  • Translate business needs into detailed user stories, process flows, acceptance criteria, and functional specifications.
  • Own and manage the product backlog, prioritize requirements based on business value, stakeholder input, and technical constraints.
  • Collaborate with UX, architecture, development, and QA teams to ensure successful delivery of Salesforce-based solutions.
  • Support implementation of care management, patient/member portals, case management, provider engagement, and service workflows.
  • Lead requirements workshops, design sessions, and UAT cycles with business users and delivery teams.
  • Ensure solutions align with HIPAA, GDPR, and healthcare compliance requirements.
  • Act as a communication bridge between stakeholders, users, and technical teams across geographies and time zones.
  • Stay up to date with new Salesforce features, including Agent Force, and assess opportunities to apply them in client environments.
  • Assist with roadmap development, release planning, and continuous improvement initiatives.

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