Customer Support Executive International Voice Process Chennai

4 weeks ago

Chennai, India Golden Opportunities Full time

Job Title: Customer Support Executive International Voice Process - Chennai

Location: Chennai
Job Type: Full-Time (Night Shift)
Experience: Minimum 1 year in International Voice Process
Qualification: Undergraduate / Graduate (any stream)
Shift: US Shift

CTC: 4.3 LPA

NP: 0-15 Days

Key words: International Voice, International BPO, International call centre, US Voice, Customer Care, Customer support, Voice Support, BPO Voice, call centre operation,

Job Summary:

We are seeking a motivated and customer-focused individual for the role of Customer Support Executive – International Voice Process. The candidate will be responsible for handling customer queries and resolving issues over voice calls for international clients.

Key Responsibilities:

  • Handle inbound/outbound calls from international customers (US/UK market).
  • Address customer inquiries and resolve product/service-related issues efficiently.
  • Document all call information according to standard operating procedures.
  • Escalate unresolved issues to the appropriate internal teams for further investigation.
  • Maintain a high level of professionalism and customer service during all interactions.
  • Meet performance goals, such as call quality, customer satisfaction, and response time.

Requirements:

  • Minimum 1 year of experience in International Voice Process (BPO/Call Center).
  • Excellent communication skills in English (verbal and written).
  • Basic computer knowledge and typing speed (minimum 30 WPM preferred).
  • Comfortable working in night shifts (US/UK time zone).
  • Ability to handle pressure and work in a fast-paced environment.
  • Undergraduate candidates are also welcome to apply.

Preferred Skills:

  • Experience with CRM tools or call centre software.
  • Customer-first attitude and problem-solving skills.
  • Good listening skills and attention to detail.

Perks & Benefits:

  • Night shift allowances
  • Performance-based incentives
  • 5 days working (2 rotational weekly offs)
  • Transportation provided (as per company policy)
  • Career growth opportunities within the organization

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