Associate Student Services

2 weeks ago

Indore, India NMIMS Full time
Job Title

Associate Student Services

Reports to

Territory Manager

Job PurposeThis is a critical role within sales team, which provide support to AEPs to drive admissions and ensure seamless service to students. This position requires local travel and help sales teams to be more effective.Key ResponsibilitiesStudent On boardingLiaison with AEP for sales, support and services – ensure smooth on-boarding of students.Manage all service requests and challenges that the AEP’s face.Manage walk-ins & counsel new registrations at Learning Centers.Manage SLAs of Student documentation.Ensure student feedback is obtained in order to maintain the highest levels of student Satisfaction.AEP CoordinationTraining AEP’s on various student services.Coordinate with various departments internally to get all issues resolved.AdministrationManage all Service Requests and Challenges at local centers.Ensure first class service experience for existing students.Aggressively pursue targets set for the year.Liaise with HO/Internal departments for Student’s queriesMIS & ReportsCreate and manage reports on the CRM and LMSStakeholder Collaborationwork closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for on boardingKey Interactions

Internal Stakeholders

External Stakeholders

HODs at NCDOE Authorized Enrolment Partners (AEPs) University Functions Students/ Parents

DimensionsThis is an individual contributor roleRequire local travel in assigned geography.Requirements- Skills & CompetenciesService oriented approach , Good written and verbal communicationAnalytical abilities & preferred to have hands-on experience on a CRM.Ability to multi-task and deliver against a number of prioritiesProficient in Microsoft Office packagesActive listening, Negotiation skills & conflict managementAdvantageous to have knowledge of the local languageHigh emotional intelligence abilitiesRequirements- Education & work experienceGraduate or PG/MBAPreferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.Minimum of 3+ years in successful sales and services preferably with Telecom, Financial Services and/or Education IndustryWork Exposure to Distance Education/Ed Tech sector will be added advantage.

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