Student Counsellor
5 months ago
Job Title: Counselor cum Telecaller
**Job Description**:
We are excited to announce an opportunity for a dynamic individual to join our team at Futuristic Coding Academy as a Counselor cum Telecaller. In this multifaceted role, you will blend the responsibilities of a counselor with those of a telecaller, contributing to both student support services and the acquisition of new students. Your empathetic nature and strong communication skills will be pivotal in providing guidance to our students while also attracting prospective learners to our academy.
Roles and Responsibilities:
- Conduct outbound calls to prospective students, providing information about our courses and guiding them through the enrollment process.
- Manage the end-to-end inquiry process, ensuring a smooth transition for students from inquiry to enrollment.
- Maintain accurate records of student inquiries, interactions, and enrollment details.
- Offer confidential counseling and support to students, addressing their academic and personal concerns.
- Collaborate with the HR team to maintain student records, including attendance, leave, and performance evaluations.
- Coordinate with the training department to schedule and organize student orientation sessions and skill enhancement workshops.
- Utilize HR software and Microsoft Office suite to manage student data and communication effectively.
- Work closely with management to identify strategies for enhancing student engagement and satisfaction.
- Provide guidance on work-life balance, stress management, and other wellness initiatives to support student well-being.
Qualifications:
- Bachelor’s degree in Psychology, Counseling, Human Resources, or a related field.
- Proven experience in counseling, telecalling, or a related field.
- Excellent communication skills, fluent in English.
- Proficiency in HR software and Microsoft Office suite.
**Job Types**: Full-time, Permanent
Pay: ₹8,000.00 - ₹28,063.27 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Counselling: 1 year (required)
Work Location: In person
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