Guest Service Associate

3 days ago

indore, India Solaris Hotel Indore Full time

Company Overview


Solaris Hotel Indore is a luxurious 4-star hotel located in Indore, Madhya Pradesh, India. Situated in 3 lush green acres near Regional Park, the hotel offers a wide range of amenities including a dining area, rooftop restaurant, clubhouse, swimming pool, grand hall, wedding hall, cafe, outdoor space, and kids play zone. With 54 plush rooms, Solaris Hotel provides a unique and aristocratic experience to its guests. The hotel is known for its exquisite food and professional event management services. With a focus on customer satisfaction and exceptional service, Solaris Hotel Indore strives to create a memorable experience for all guests.


Job Overview


The Guest Service Associate at Solaris Hotel Indore is responsible for providing exceptional customer service to all guests. This role involves assisting guests with their inquiries, resolving any issues or complaints, and ensuring their overall satisfaction. The Guest Service Associate should have excellent communication and interpersonal skills, as well as a friendly and professional demeanor. This is a full-time position located in Indore, Madhya Pradesh, India, and is ideal for candidates with less than 1 year of experience.


Qualifications and Skills


  • Excellent communication and interpersonal skills
  • Friendly and professional demeanor
  • Ability to handle guest inquiries and complaints with patience and empathy
  • Strong problem-solving skills
  • Attention to detail and accuracy
  • Ability to multitask and prioritize tasks
  • Proficient in using computer systems and hotel software
  • Knowledge of local attractions and services
  • Ability to work in a fast-paced environment
  • Flexibility to work shifts, including weekends and holidays


Roles and Responsibilities


  • Greet and welcome guests in a friendly and professional manner
  • Assist guests with their inquiries, requests, and complaints
  • Provide information about hotel amenities, services, and local attractions
  • Handle guest check-ins and check-outs efficiently
  • Ensure proper billing and payment procedures
  • Resolve guest issues and escalate to management when necessary
  • Maintain a clean and organized front desk area
  • Coordinate with other hotel staff to ensure smooth operations
  • Handle phone calls and take messages
  • Assist in administrative tasks such as data entry and file management





  • Guest Service Associate- Housekeeping

    4 weeks ago

    Indore, India Marriott International, Inc Full time

    **Job Number** 23206264 **Job Category** Housekeeping & Laundry **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies...

  • Guest Services Associate- Front Office

    4 weeks ago

    Indore, India Marriott International, Inc Full time

    **Job Number** 23205826 **Job Category** Rooms & Guest Services Operations **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Associate

    2 weeks ago

    Indore, India Sahastra Foods & Services Pvt. Ltd. Full time

    Perform opening/closing side duties as assigned and set all tables according to standards and procedures - Deliver F&B services in accordance with departmental standards and procedures - Check on the table setting, cleanliness, and side station preparation as per work station assigned prior to the start of operation - Greet all guests warmly upon arrival and...

  • Guest Service Associate-housekeeping

    3 weeks ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24064898 **Job Category** Housekeeping & Laundry **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies...

  • Guest Services Associate- Front Office

    1 week ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24020370 **Job Category** Rooms & Guest Services Operations **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Associate- Front Office

    3 weeks ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24064905 **Job Category** Rooms & Guest Services Operations **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service Associate-housekeeping

    3 weeks ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24046596 **Job Category** Housekeeping & Laundry **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status, determine discrepant rooms, prioritize room...

  • Guest Service Associate

    1 week ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24036640 **Job Category** Housekeeping & Laundry **Location** Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies...

  • Guest Service Associate-Food

    2 weeks ago

    Indore, Madhya Pradesh, India Marriott International Full time

    POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs,...

  • Guest Service Associate- Food

    4 weeks ago

    Indore, India Marriott International, Inc Full time

    **Job Number** 23206273 **Job Category** Food and Beverage & Culinary **Location** Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking down goods,...

  • Guest Service Associate – Front office

    3 months ago

    indore, India M square hotels & resorts! Full time

    Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various...

  • Guest Service Associate – Front office

    3 months ago

    Indore, India M square hotels & resorts! Full time

    Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

  • Guest Service Associate – Housekeeping

    3 months ago

    indore, India M square hotels & resorts! Full time

    ·        Maintain positive guest interactions and provide special services for guests upon request ·        Clean room to Red Roof Inn’s set expectations (i.e. stripping guest rooms of terry and linen, changing and making beds, cleaning bathroom and vanity areas, vacuuming and dusting) ·        Communicate with front desk staff...

  • Guest Service Associate – Housekeeping

    3 months ago

    Indore, India M square hotels & resorts! Full time

    ·        Maintain positive guest interactions and provide special services for guests upon request·        Clean room to Red Roof Inn’s set expectations (i.e. stripping guest rooms of terry and linen, changing and making beds, cleaning bathroom and vanity areas, vacuuming and dusting)·        Communicate with front desk staff...

  • Guest Service Associate

    1 week ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24073120 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Service Associate

    4 weeks ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24041873 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables according to...

  • Guest Service Associate-Food

    3 weeks ago

    indore, India Marriott International Full time

    POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs,...

  • Guest Service Associate-food

    3 weeks ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24101010 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serve food courses and alcoholic beverages to guests. Set tables according to...

  • Guest Service Associate

    3 weeks ago

    indore, India Marriott International Full time

    POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist...

  • Guest Service Associate

    3 weeks ago

    Indore, Madhya Pradesh, India Marriott International, Inc Full time

    **Job Number** 24067727 **Job Category** Loss Prevention & Security **Location** Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Patrol all areas of the property; assist guests with room access. Monitor Closed...