SDE III

Get To Know Us First

Who We Are

At interface.ai, we're redefining the future of banking with AI. Our cutting-edge Generative AI-powered platform serves over 100 banks and credit unions, delivering hyper-personalized customer interactions across voice, chat, and employee-assisting solutions.

Our mission :

To make banking effortless, intelligent, and profitable—enhancing user experience while boosting revenue and efficiency for financial institutions.

We're not just another AI company. Our proprietary AI, built 100% in-house, is designed for zero-shot learning, achieving 90%+ accuracy on Day 1. With a world-class team from Microsoft, ISB, and IIMs, and a 1,800% growth rate in the last year, we're shaping the future of AI in financial services.

Join us to build something transformative.

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Role – SDE III – Backend + AI

Location: India (Remote)

Function: Engineering – Product Engineering

Reports to: Engineering Manager – Product Engineering

About the Role

We are looking for a Software Development Engineer III to join the team behind Sphere , our flagship conversational AI platform powering intelligent voice and digital assistants across financial services. Sphere handles millions of conversations, transactions, and decision-making moments—making it one of the most critical and high-revenue systems in our ecosystem.

In this role, you will lead the development of scalable backend systems that enable natural, secure, and context-aware AI interactions. You'll work at the intersection of real-time systems, speech infrastructure , and agentic AI orchestration , helping define how end users and institutions experience AI across voice and chat interfaces.

What You'll Do

• Design and build high-availability, low-latency services powering AI-based voice and digital agents
• Contribute to the orchestration logic that handles tool invocation, conversational memory, session management, and multi-turn logic
• Integrate backend systems with AI components such as language models, speech pipelines, and structured data sources
• Collaborate with cross-functional teams including ML, product, compliance, and UX to deliver intelligent and trustworthy user experiences
• Identify and resolve performance bottlenecks, reliability issues, and system-wide scalability challenges
• Participate in design and architecture reviews, and mentor junior engineers across the team
• Uphold engineering excellence through strong documentation, testing, observability, and DevOps practices

What You'll Bring

• 4+ years of experience in backend engineering, ideally working on real-time or user-facing platforms
• Strong programming skills in Node.js, with deep understanding of asynchronous programming and system design
• Proven experience building and scaling distributed services, APIs, and event-driven systems
• Familiarity with infrastructure tools such as Docker, Kubernetes, and CI/CD pipelines
• Experience integrating services with data stores, message queues, and external APIs
• Exposure to conversational AI, LLM infrastructure, or voice interfaces

Bonus Points:

• Experience working on AI-enabled or ML-integrated platforms
• Understanding of compliance, security, and auditability requirements in regulated environments
• Prior experience working in fast-paced, high-growth product teams

Why Join Us?

• Work on the most impactful and revenue-generating platform in the organization
• Build infrastructure for real-time intelligent agents —across both chat and voice modalities
• Collaborate with top-tier AI researchers, designers, and engineers in a fast-moving, high-trust environment
• Help shape the future of human-AI interaction in a mission-driven company at scale

Ready to lead with impact? Apply now.