Technical Support Representative

3 weeks ago

Delhi, India Luxer One Full time
Job DescriptionAt Luxer One, we’re on a mission to relentlessly improve the way the world receivesgoods We design and deploy package locker solutions for retail, office, universities,as well as apartment complexes throughout the US and Canada. We are committed tomaking life simpler by automating package acceptance and solving the completepackage problem. We integrate best in class hardware and state of the art software tocreate the best user experience.We are seeking an experienced representative to join our team in the Technical SupportRepresentative role.Job Description:Our Technical Support team is committed to providing top-quality customer service.This role is focused on developing our people by building proud, dynamic teams whilehelping representatives reach their personal and professional goals.In this role, you will respond to requests from property management staff throughvarious channels, including phone, email, and chat. This role will involve in-depthknowledge of the Luxer One package acceptance systems.What you'll do:Responding to phone calls, emails, and online chats from property managers and field technicians

Remotely troubleshooting systems using a computer interface

Reviewing and following up on CRM tasks

Projects as assigned by management

Assisting field technicians with questions while they are in the field performing repairs.

Successfully identifying the root cause of a problem, recommending solutions, and implementing those solutions in a locker system.

Creating field technician job scopes and coordinating the visit with parts shipped

Working within a team to manage workload and daily activities

Fully understand how to Install, configure and troubleshoot Luxer lockers, hardware & software

Ability to take on new tasks and learn new technologies in a fast-paced work environment.

Applying knowledge and understanding of routers/switches/firewalls

Requirements Who you are:Candidates must have strong technical support experience (1-3 years of direct technical support experience).

Possess a degree in a technical field or progress towards a degree in a technical field preferred

Strong knowledge of the iOS ecosystem

Strong communication skills, both verbal and written

Troubleshooting, problem-solving, and multi-tasking skills

Passionate and incredibly driven with stellar computer skills

Excellent time management skills, including the ability to multitask, organize and prioritize

Able to research and grasp information across multiple tools while speaking with clients

Positive attitude, friendly, self-starter who can help take initiative, solution driven, adaptable, flexible, passionate and empathetic.

NOTE: This position may allow for remote work, when assigned, and require theutilization of remote audio and visual tools.Benefits

You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.

As “Luxens,” we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.

We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered

RequirementsWho you are: Candidates must have strong technical support experience (1-3 years of direct technical support experience). Possess a degree in a technical field or progress towards a degree in a technical field preferred Strong knowledge of the iOS ecosystem Strong communication skills, both verbal and written Troubleshooting, problem-solving, and multi-tasking skills Passionate and incredibly driven with stellar computer skills Excellent time management skills, including the ability to multitask, organize and prioritize Able to research and grasp information across multiple tools while speaking with clients Positive attitude, friendly, self-starter who can help take initiative, solution driven, adaptable, flexible, passionate and empathetic. NOTE: This position may allow for remote work, when assigned, and require the utilization of remote audio and visual tools.

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