TCS Hiring for Genesys cloud implementation expert
2 weeks ago
Job Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN India Experience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers) - Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence - Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C) - Cloud Contact Center Architect certifications are preferredResponsibilities:- Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Responsible for infusing AI into the Contact Center solutions - Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications - Conduct solution reviews to identify gaps and propose tangible recommendations - Ability to ensure the solution is in compliance with customer's security standards - Ability to callout risks (if any) at the early stage of the project - Mentor / guide implementation team - Create PPT presentationKind Regards, Priyankha M
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New Delhi, India Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN India Experience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
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Genesys Cloud Architect
1 day ago
Delhi, India People Prime Worldwide Full timeAbout Client :- Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is...
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New Delhi, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN India Experience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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New Delhi, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN India Experience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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New Delhi, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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New Delhi, India Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Genesys Cloud Architect
1 day ago
New Delhi, India ARA Resources Pvt. Ltd. Full timeAbout ARAs Client ARAs Client is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. They helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees ( 200000+ in...
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Genesys Cloud Architect
4 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Client :-Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.The company is...
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Genesys Cloud Developer
4 weeks ago
Delhi, India Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...
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Genesys Cloud Developer
4 weeks ago
Delhi, India Tata Consultancy Services Full timeExp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking...
